EISS Operations Manager

Patriot, LLC is looking for an Enterprise Infrastructure Support Services (EISS) / Operations Manager to join our team as the primary point of contact for EPA’s TOCOR and the leader accountable for all IT support delivery across ORD’s nationwide enterprise.

About the Role The Enterprise Infrastructure Support Services (EISS) / Operations Manager serves as the Task Order Manager (TOM) on Patriot LLC’s EPA ORD IT Infrastructure (ITI3) contract — the primary point of contact for EPA’s TOCOR and the leader accountable for all IT support delivery across ORD’s nationwide enterprise. This role blends senior program management with technical oversight across server, virtualization, storage, engineering, network, security, asset management, PMO and service desk operations at 10+ ORD locations. What You’ll Do

• Lead day-to-day operations and serve as the main liaison between Patriot and the EPA TOCOR
• Manage a geographically distributed team of IT professionals across ORD sites nationwide
• Oversee delivery of infrastructure services: servers, storage, networking, VoIP, service desk, and information security
• Ensure software patching and security incident response meet EPA deadlines (e.g., critical vulnerabilities mitigated within 15 days)
• Prepare and deliver all required reports: weekly progress, weekly staffing, monthly invoice, and ad hoc data calls
• Develop and maintain the QA-QC Plan and ensure compliance with ITIL v4, PMBOK, and EPA IT security policy
• Track projects, manage subcontractors, and maintain all asset and documentation libraries (DHL, DML, DDL)
• Lead transition-in from the incumbent and plan transition-out at contract end

What You Bring

• 8+ years of IT infrastructure or operations management experience, including 4+ years in federal contracting
• Prior experience as a Task Order Manager, Program Manager, or senior IT operations lead on a federal contract
• Working knowledge of enterprise IT: Windows/Linux servers, VMware, SAN storage, networking, and VoIP
• Familiarity with NIST 800-53, FISMA, ITIL v4, and federal IT security compliance requirements
• Strong communicator — able to translate technical details into clear reporting for government stakeholders
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Ability to obtain and maintain a Public Trust clearance

Nice to Have

• PMP or ITIL v4 Foundation certification
• Experience with EPA ORD, EPA enterprise systems (VMWare, DataCore and PureStorage SAN, SharePoint, Automation, Network & Security, SCCM, EM7), and scientific research IT environments
• Cloud experience in FedRAMP-authorized environments (AWS GovCloud or Azure Government)
• Windows Server / Red Hat Linux enterprise administration management experience

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact View email address on click.appcast.io or call View phone number on click.appcast.io.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website:

Company address: 9520 Berger Road Suite 212 Columbia MD 21046