HVAC Operations Manager

HVAC/R Service Operations ManagerJoin the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex tech sets itself apart from other companies by being America's largest HVAC/R service provider.As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex tech today!The HVAC/R Service Operations Manager will oversee the operations of the service department as well as HVAC Technicians. In this role, the candidate will work directly with the team to support staff, organize, direct, coordinate and control service activities to achieve outstanding customer service & brand recognition. The ideal candidate will have previous HVAC Technical experience, high-energy, and be an effective communicator. This position is critical to the development of our operational team & quality of support we provide to our customers.What Makes Nextech Different?Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 5% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation daysMin Compensation USD $110,000.00/Hr. Max Compensation USD $125,000.00/Hr. ResponsibilitiesResponsible for full financial for operationsReview company reports such as PMs, CINB, SLA and P&L and share with teamTake calls for customer escalation issues & being able to provide a solutionEnsure company goals are met monthly/quarterly/yearlyManage all Service-Level Agreements (SLA) with current/new clientsRecruit, hire, and develop service operations teamDevelop training plan for service support teamDelivery of goals and metrics for assigned groupEvaluate and perform annual reviewsIdentify and communicate where improvements can be utilizedQuality assurance on all work performed at customer facilitiesCover in absence of the next level managersCreate, communicate, and send weekly activity schedule to VP of OperationsQualifications7+ years of Management experience for an HVAC contracting business or building-related services companyHave an HVAC/R Technical BackgroundUnderstanding of the principles of quality management with respect to effective communicationExperience with management and conflict resolutionStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesAbility to adapt to very fast-paced environment and deadlinesExcellent interpersonal and communication skills, both written and oralAdvanced Microsoft Office and computer literacy