RECEPTIONIST

Job Location: Ford of Kendall - Miami, FL 33157 Position Summary The Receptionist/Cashier is responsible for answering inbound calls, determining the nature of their business and directing callers to the appropriate department or destination. In addition, the receptionist/greeter will serve as the dealership’s information specialist, directing guests to accommodate their needs. The cashier is responsible for recording and processing transactions, handling phone calls to determine the nature of business, and directing them to the appropriate department. The cashier also assists in setting appointments when needed, closing procedures, and organizing repair orders. Position Responsibilities Greet walk-in customers and determine the nature of their visit Answer inbound service calls and distribute to appropriate personnel via transfer of calls and/or taking thorough messages and delivering Communicate with callers and customers in a professional, friendly, and efficient manner Make outbound calls for service due lists assigned and service reminder/non-responder lists Run reports, balance receipts against deposit report Compile reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business Print out estimates, invoices and accept payment for completed service work Schedule and record service appointments, if assigned Use documents such as sales slips, invoices, receipts, check stubs, and computer printouts to verify, allocate, and post details of business transactions in appropriate ledgers or computer files Receipt of monies and keep accurate accounts of records Reconcile customer repair orders Help maintain appearance of customer waiting area Assist with clerical duties as requested Perform other duties as determined by management Qualifications Strong interpersonal communication skills, organization, and attention to detail is a must Previous administrative work experience preferred High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Ability to provide great customer service a must Ability to learn new software programs to input and retrieve information Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization #J-18808-Ljbffr