Administrative Assistant - Health Clinic

Job Description

Job Description

Gameday Men's Health is looking for an exceptionally organized, sales-driven Administrative Assistant to be the operational backbone of our men's health clinics. You will own front-desk operations, patient communication, and revenue-critical workflows. You will keep every detail on track while actively converting new patient inquiries into booked appointments.

If you are obsessively organized, phone-confident, and energized by hitting conversion targets, you will thrive here.

This position is 3 days a week (Mon, Tues, Wed) at our Mountain View clinic. Start date: as soon as possible.

Key Responsibilities

• Call all new patient inquiries as quickly as possible. Speed-to-lead directly drives revenue and is a tracked daily metric
• Work CRM call lists proactively to book appointments; own a 75%+ inquiry-to-appointment conversion target
• Conduct confirmation calls 24–48 hours before appointments
• Own the daily schedule: proactively identify gaps, fill cancellations, and keep the calendar optimized at all times
• Manage new patient sign-ups with zero details missed: payment confirmed, intake forms complete, next appointment scheduled
• Resolve declined payments and billing concerns professionally and persistently
• Confirm preparation of refills due each day. Obtain required clinician signatures and fax to pharmacies
• Manage EMR task list and email inbox to zero; send end-of-day summary each day without exception
• Consistently solicit Google reviews
• Conduct medication inventory reconciliation and QC documentation
• Support clinic management with reporting, marketing emails, social media, and ad-hoc projects

Qualifications

• Obsessively organized; you track every open task, nothing falls through the cracks, and you don't need to be reminded twice
• Comfortable with outbound calling and consultative phone conversations; you can build rapport quickly and guide people toward a decision
• Stellar communication skills with team members and patients
• Performance-motivated; you welcome conversion metrics as a measure of your effectiveness, not as pressure
• 2+ years experience in a medical office, healthcare, or patient-facing administrative role
• Demonstrated experience with EMR and/or CRM systems (HubSpot, Go High Level or similar)
• Ability to juggle competing priorities in a fast-paced environment without letting details slip
• Strong written and verbal communication skills
• Background in sales, hospitality, or membership-based services a strong plus
• Bilingual Spanish/English a plus

Schedule & Compensation

Part-time, Monday-Wed, 8-hour day shifts. No nights or weekends.

Expected hours: 24 hours/week

Locations: Mountain View

Pay: $23.00–$28.00/hour (based on experience) + performance bonus potential

Benefits

• Generous employee discount on all services for you and one family member
• Work/life balance: normal business hours, no nights or weekends
• Performance bonuses tied to conversion rate and patient retention metrics
• Career advancement opportunities as our practice grows

Please apply through Ziprecruiter and complete the quiz that will be sent via Ziprecruiter message.

Company Description

Gameday Men's Health was created to help men suffering from low testosterone optimize their hormonal health and reclaim their lives. We're not your typical medical clinic. We've revolutionized how men experience healthcare. We have an on-site lab, same-day results, and zero insurance bureaucracy. Just cash-pay, patient-centered medicine done right.

Our mission: Give men a world-class experience to feel their best.
Our values: Efficiency, results, no-BS honesty, patient-first care, continuous improvement.

Company Description

Gameday Men's Health was created to help men suffering from low testosterone optimize their hormonal health and reclaim their lives. We're not your typical medical clinic. We've revolutionized how men experience healthcare. We have an on-site lab, same-day results, and zero insurance bureaucracy. Just cash-pay, patient-centered medicine done right.\r\n\r\nOur mission: Give men a world-class experience to feel their best.\r\nOur values: Efficiency, results, no-BS honesty, patient-first care, continuous improvement.