Collection Specialist

Benefits Medical, dental, and vision insurance Long- and short-term disability Accident, critical illness, and cancer plans 401(k) matching plan Paid holidays Growth potential Overview RNR Tire Express is ready to hire a full-time Collection Specialist with great customer service skills. An average Collections Specialist makes $16.00 to $20.68 in total with the bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks: Medical, dental, and vision insurance Long- and short-term disability Accident, critical illness, and cancer plans 401(k) matching plan Paid holidays Growth potential Day-to-day responsibilities include working in the office Monday–Friday, 8:30 am–6:30 pm and Saturday 8:30 am–3:30 pm with one weekday off each week and Sundays off. Most of your day is spent on the phone or on the computer, reviewing applications, recognizing and creating opportunities to renew customer agreements, and providing excellent customer service as you contact customers regarding expired agreements and references on expired accounts. You will actively listen to resolve issues to facilitate renewal and prompt payment as necessary. You may schedule voluntary turn-ins of merchandise. There are field activities to pick up product and deliver door hangers. Your patience and tact are essential in maintaining relationships with customers. When challenges arise, you handle them quickly while providing top-notch service. You must be able to multitask, manage the pace of calls, and stay focused on the customer to meet weekly goals. As a Collections Specialist, you thrive in a fast-paced, people-driven environment and contribute to ongoing success. Our ideal Collection Specialist Positive – a can-do attitude that helps you rise to challenges. Communicator – strong communication skills, especially over the phone Passion for customer service – motivated to maintain relationships with our customers Patient – ability to work with customers even when they are upset Multitasker – prioritize and juggle multiple tasks effectively throughout a busy workday About RNR Tire Express RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and continues to grow. At RNR, we have built a culture around "serving our customers and not just providing them service". We support and empower our employees with excellent training and tools to provide customers with a unique and exceptional experience. Our team is essential to our success, which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of. Requirements Experience as a rental agent, account executive, account manager, account collection, or rent-to-own Valid driver\'s license with a clean driving history Can pass a drug screen and background check Ability to work a flexible schedule Professional communication skills in English (bilingual is a plus) Strong computer and phone skills #J-18808-Ljbffr