(2) Network Principal Support Engineers -Ft Meade Maryland-Wash DC

Job Description Job Description Our highly successful Global Software client wants to hire a Principal Technical Support Engineer to work On-site -Located Military BASE at Ft Meade Maryland-and Washington DC You must live a commutable distance to the job you are applying for. US Citizens only to receive a TSC to work at these locations!! YOU MUST HAVE-Active Top Secret/SCI Clearance !! Six-figure base salary + 10% bonus, and RSUs with Full company benefits You will work with Large Enterprise Customers or Federal Government Agencies or Military base! You will be responsible for providing on-site technical support services to specific Enterprise customers and serving as a subject-matter expert on Network security products. The SRE relies on experience and judgment to plan and perform a variety of critical tasks/responsibilities pertaining to the customer's deployment. These responsibilities require a high degree of autonomy and accountability and would include: - Work with and provide guidance/support to the customer's operational and design staff. - Be a trusted advisor to the customer on all technical areas related to the Network Security products. - Design, implement, troubleshoot, diagnose, and resolve normal and complex technical issues associated with security products installed in the customer network. - Test and replicate customer configurations in a lab environment as and when required. - Ensure the operational and functional requirements pertaining to the solution installed in the customer environment are fulfilled from a technical standpoint. - Track, investigate, escalate, and verify software defects as encountered and reported by customers - Deliver on-demand technical workshops on security products, to the customer's staff as needed. - Work with other internal departments like technical support, engineering, and product management as needed, related to product issues as well as new features. - Work closely with the account team(s) of customers to understand and support the sales strategy from a technical standpoint. - Support the tuning and optimization requirements related to the installation in the customer environment. - Assist and provide expert guidance to the customer security operations teams on security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews). - Develop and implement Method of Procedure documents for procedural and maintenance activities as required, related to the products/solutions deployed in the customer environment. - Lead and support software upgrade activities or investigations of reported problems related to the security products installed in the customer environment. - Work closely with the Professional Services team to discuss, enhance, and share knowledge about product, domain, and solutions. - Generate customer-specific product technical documentation, as needed. - Continuously develop and update expertise on company products and solutions. - Develop and deliver technical presentations to customers and internal teams as needed. - Travel as required to customer sites and internationally for corporate events as needed Preferred Qualification/Skills: - Bachelor's Degree in CS/EE/ECE with 5+ years of experienc e in service delivery or technical support functions with strong fundamentals in telecom network and routing environments. - Advanced networking skills required ( TCP/IP, Routing, BGP, MPLS , and related), NetFlow protocol experience and understanding desirable. - Strong network security skills required, knowledge of and experience in DDoS and mitigation techniques desirable. - Knowledge of network test equipment, network management protocols like SNMP, tools, and protocols like MRTG, SolarWinds. - Knowledge of internet and data security protocols like SSL/TLS, DNS, VPN, IPSEC, GRE. - Intermediate to advanced knowledge in administration and provisioning of Unix/Linux and Solaris platforms, networking related scripting and automation skills desirable. - Expertise in packet analysis, debugging, and troubleshooting, using tools like Wireshark/Tshark - Knowledge and experience and knowledge and experience in virtualization and cloud environments will be a strong skillset to have. Virtualization and cloud environments will be strong skill sets to have. - Ability to work independently, and where necessary. - Strong customer service and verbal/written communication/interpersonal skills. Location: TX Washing DC or Maryland location Company Description Global Product Software/Cybersecurity/Network firm and a growing reputation!!- Has over 3,000 global clients and many top Fortune 1000 companies as clients! Never had a layoff since opening over 4 decades ago!! Company Description Global Product Software/Cybersecurity/Network firm and a growing reputation!!- Has over 3,000 global clients and many top Fortune 1000 companies as clients! Never had a layoff since opening over 4 decades ago!!