Customer Quality Manager

Job ID: 01876810Posted: Posted TodayStart Date: 2026-09-25Location: US-MN-BURNSVILLE-NORTH ~ 2900 County Rd 42 W ~ NORTH BLDGCountry: United States of AmericaTime Type: Full timeDate Posted:2026-09-25 Country:United States of America Location:US-MN-BURNSVILLE-NORTH ~ 2900 County Rd 42 W ~ NORTH BLDG Position Role Type:Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements:U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredAt RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.The Avionics business unit at Collins Aerospace is seeking a Customer Quality Program Manager to support the Sensors Business unit in Burnsville Minnesota. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customer’s voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes. This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer. What You Will Do:Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer. Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided. Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products. Must be willing to provide flexible support for high-impact issues that arise at their customer’s Final Assembly Line (may require limited support outside of normal working hours). Collaborates with the customer to disposition product returns that are deemed to be conforming. Participates in customer audits/assessments/visits when requested. Qualifications You Must Have: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experienceQualifications We Prefer: Ability to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally. Customer support experience interfacing with an OEM and/or aftermarket customer. Experience in Aerospace with knowledge of Quality Assurance in production / manufacturing and new product developments. Technical familiarity with Avionics products & systems FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired. Ability to effectively lead a cross-functional team to drive quality improvement initiativesWhat We Offer:Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more!Learn More & Apply Now! Operations, Supply Chain and EH&S:The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide. Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.WE ARE REDEFINING AEROSPACE.*Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day!As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms:Click on this link to read the Policy and Terms