Fintech Customer Support Representative

NEW: RAM requirement REDUCED to just 8GB! Easier to qualify! Earn revenue from day one. Certification is now paid! If you have worked in customer services and are looking for flexible and varied work, consider a new financial services program on the Arise® Platform. This program needs customer‑focused individuals to help support callers with financial transactions. Problem solvers who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services will find this fast‑paced, high‑call volume role engaging. What you will do as a Fintech Customer Support Representative: Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature. Deliver excellent service by actively listening and helping callers uncover the best solution. What's needed to service this client: Minimum of one year of consistent inbound call support experience in a customer‑facing Financial Services environment (within the past two years). Financial Services support experience is preferred but not required. Quiet and secure workspace to manage a consistent flow of calls. Wired internet connection with required speeds (ping 25 Mbps; upload > 10 Mbps; minimum 8 GB RAM). High School diploma or equivalent. Background check and drug test required. What would be great to have: Two or more years of experience in a customer‑facing call center environment (preferably with an online bill pay service, financial institution, or technical support). Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). #J-18808-Ljbffr