CSM, Strategic Accounts

Job Description: As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the Role The Director of Client Success / Primary Client Success Manager serves as the primary client‑facing lead for FIS’s most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role advocates for the client internally and represents a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization, ensuring clients achieve business goals, deliver measurable ROI, and are aligned with FIS solutions. Responsibilities Act as the primary liaison for high‑value clients, ensuring seamless communication and resolution of concerns for their product area. Own and develop detailed, tailored plans for client success, retention and expansion opportunities. Ensure FIS delivers the stated business objectives and clients achieve desired ROI. Coordinate alignment across internal teams by facilitating collaboration during client engagements. Lead weekly client check‑ins, monthly performance reviews, and partner on strategic discussions including product adoption, expansion opportunities, and other commercial initiatives. Collaborate with sales teams to strengthen renewal strategies and identify expansion opportunities. Understand contractual obligations regarding resources, roles and responsibilities. Act as an expert on client impact to FIS financial performance, including revenue visibility, renewal transactions, credits and SLAs. Represent the client’s voice internally, managing escalations and ensuring their needs are addressed. Monitor overall client health to proactively identify risks and opportunities. Maintain accurate and timely documentation for reporting and leadership visibility. Qualifications 5‑7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles. Bachelor’s degree; relevant experience in financial technology services. Ability to clearly articulate business value to stakeholders within client organizations. Knowledge of financial technology industry and products, including market trends, challenges and opportunities. Strong analytical skills, including experience with Tableau or similar software. Strong communication and presentation skills with confidence at all customer engagement levels. Leadership ability to collaborate with cross‑functional teams (Sales, Renewals, technical roles). Benefits Competitive salary and benefits. Collaborative work environment. Always‑on learning and development opportunities. Opportunity to give back to the community. Voice in shaping the future of fintech. Full‑time position. Salary range: $148,310 – $249,160. Actual starting salary may vary based on location, experience, and qualifications. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, or other protected characteristics. #J-18808-Ljbffr FIS Management Services LLC