National Account Manager

Position: Account Manager, Trade Shows & Events Location: Lithia Springs, GA (Greater Atlanta Area) – Hybrid / Travel required Our Philosophy: We are a trusted live event partner dedicated to delivering exceptional experiences through personalized service, operational excellence, and long-term client relationships. RPMxpo is seeking an experienced Account Manager, Trade Shows & Events to lead client relationships and event execution for trade shows, conferences, and live events. This role serves as a strategic partner to clients, ensuring seamless event delivery from planning through onsite execution while fostering long-term account growth and retention. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, excels at managing multiple priorities, and is passionate about delivering outstanding customer experiences. Key Responsibilities Client & Event Management Serve as the primary liaison between clients, event facilities, and RPMxpo operational teams. Build and maintain strong client relationships through consistent communication and exceptional service. Conduct ongoing account reviews to identify opportunities for improvement, innovation, and growth. Support client retention efforts and collaborate with the sales team on contract renewals and extensions. Event Planning & Coordination Consult clients on event requirements and assist with floor plan development. Coordinate event logistics with venues, facilities, vendors, and internal stakeholders. Establish and communicate project timelines, milestones, and critical deadlines. Oversee the planning process to ensure all event details are clearly communicated to operations teams prior to move in. Project & Budget Management Manage graphic and structural design processes while aligning deliverables with client objectives and budgets. Prepare and distribute exhibitor service manuals and related event documentation. Ensure accurate billing by preparing client invoices and verifying that all contracted services are properly captured and invoiced. Onsite Event Support Travel approximately 20-30% of the time for planning meetings, site visits, and event execution. Provide onsite support to ensure successful event delivery and client satisfaction. Be available for evening and weekend work based on event schedules and business needs. Additional Responsibilities Demonstrate professionalism, courtesy, and respect in all interactions with internal and external stakeholders. Perform other duties as assigned. Qualifications Required Skills & Experience Strong customer service mindset with a commitment to building long-term client relationships. Excellent written, verbal, and interpersonal communication skills. Exceptional organizational and project management abilities. Proven ability to manage multiple accounts and competing priorities simultaneously. Ability to work effectively in a fast-paced, deadline-driven environment. Sound judgment and decision-making skills with a focus on client success and business objectives. Proficiency in Microsoft Office Suite and experience working within project management, CRM, or event management platforms. Education & Experience Bachelor's degree preferred. Equivalent professional experience may be considered in lieu of formal education. Experience in event management, trade shows, hospitality, project management, account management, or a related field is preferred. 2+ years in event management or account management preferred What Success Looks Like Delivering events on time and within budget. Maintaining high client satisfaction and retention rates. Growing revenue within existing accounts through relationship expansion. Ensuring accurate project documentation and billing. Building strong partnerships with clients, venues, vendors, and internal teams. What We Offer Competitive base salary with an attractive commission structure. Retirement planning matching options (401k) Paid time off and Vacation Time A close-knit, supportive, and collaborative company culture where your voice is heard, and your impact is directly felt. #J-18808-Ljbffr RPMXPO