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Desktop Support Technician

$25 per hour

Staffing Solutions Enterprises

Helpdesk Support Technician I (Tier 1) - Temporary to Hire Pay: $25+hourly Location: Cleveland, OH (will travel to two locations) Schedule: Full-Time | 11:00 AM - 8:00 PM Duration: 3-6 Month Contract with Potential for Permanent Hire A leading Cleveland-area organization is seeking 2 Helpdesk Support Technicians (Tier 1) to provide first-level technical support to employees across multiple locations. This is an excellent opportunity for individuals with strong customer service skills and technical aptitude who are looking to grow their IT careers. What You'll Do Provide technical support via phone, email, and in person Troubleshoot hardware, software, and system access issues Document and track support tickets Escalate complex issues when necessary Assist with computer setup, software installations, and equipment deployment Deliver outstanding customer service to end users What We're Looking For Previous helpdesk, technical support, IT support, or customer service experience preferred Working knowledge of Microsoft Office, Windows operating systems, and common business software Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to prioritize multiple tasks in a fast-paced environment Reliable transportation Additional Requirements Ability to travel between Cleveland-area locations (approximately 25%) Availability for an on-call rotation that may include evenings, weekends, and holidays Why Apply? Contract-to-hire opportunity Gain hands-on experience in a busy IT environment Supportive team culture with growth potential Opportunity to expand your technical and customer service skills Apply today to be considered for this exciting Helpdesk Support Technician opportunity in Cleveland, Ohio. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Staffing Solutions Enterprises

Vacancy posted 4 days ago
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