Customer Operations Specialist

Customer Operations Specialist

A growing manufacturing organization is expanding its customer support capabilities and adding a key team member who can bring structure, urgency, and professionalism to a fast-moving order environment. This is an opportunity to step into a highly visible role that connects customers with internal teams, helps keep orders on track, and directly improves responsiveness across the business. The right person will enjoy owning the details, solving day-to-day issues, and building confidence with customers in an operations driven setting.

This Role Offers

• Competitive base salary, depending on experience, skills, and internal alignment.
• Flexible work arrangement with one opening tied to the St Louis market and another open to remote talent nationwide.
• Strong exposure to customer operations, order management, shipment coordination, and cross-functional communication.
• Opportunity to support a business with immediate hiring needs and strong emphasis on dependability, service continuity, and execution.

What You Will Do

• Serve as a day-to-day contact for customers across assigned accounts, guiding orders from entry through delivery.
• Manage order updates, shipment timing, expedite requests, returns, and service follow up inside ERP driven workflows.
• Partner with sales, scheduling, operations, marketing, and plant teams to keep customers informed and issues moving toward closure.
• Investigate service concerns, document next steps, and escalate exceptions when turnaround, quality, or delivery expectations are at risk.
• Maintain accurate records, open order visibility, and service-related reporting that supports response time and order accuracy goals.
• Build trust with customers through clear communication, ownership, and reliable follow through in a fast-paced manufacturing environment.
• Contribute ideas that improve handoffs, reduce repeat issues, and strengthen the overall customer experience.
• Support broader team priorities as needed, including occasional travel for customer or business needs.

What We Are Looking For

• At least 3 years of customer service, customer operations, or order management experience.
• Prior experience in a manufacturing, industrial, packaging, distribution, or similarly operations focused environment is strongly preferred.
• Working knowledge of order to cash processes, including order entry, shipment coordination, and customer issue resolution.
• Experience using ERP platforms such as NetSuite, Plex, SAP, Oracle, or similar systems.
• Strong communication skills, both written and verbal, with the ability to work effectively across multiple internal teams.
• High level of accountability, organization, and consistency in a role that requires follow through and attention to detail.
• Bachelor degree preferred, or equivalent professional experience.

Ideal Candidate Profile

This position is well suited for someone who has supported customers in a manufacturing or industrial setting and is comfortable balancing order activity, service questions, internal coordination, and issue resolution at the same time. Candidates who tend to do well in this type of role are dependable, steady, responsive, and confident navigating ERP based workflows while maintaining a customer first mindset.