Dining Operations Specialist - II

Job Description

Job Description

We are seeking a motivated and detail-oriented Corporate Dining Operations Coordinator to join our team and support daily operations within a fast-paced corporate dining environment. In this mid-level role, you will be instrumental in driving operational excellence by managing day-to-day food service delivery, collaborating closely with internal stakeholders, and maintaining strong supplier relationships. You will play a key part in monitoring third-party performance against service level agreements, keeping a keen eye on financial tracking, and elevating the overall customer experience across our facilities.

Responsibilities

• Support day-to-day corporate dining operations, catering activities, and overall service delivery.
• Coordinate continuously with third-party suppliers, contractors, and hospitality service partners.
• Track and evaluate supplier performance against SLAs, operational service standards, and key performance indicators.
• Assist with invoice review and approval, cost tracking, basic budget monitoring, and vendor reconciliation.
• Maintain accurate operational reports, service logs, performance scorecards, and administrative records.
• Communicate professionally with vendors, internal team members, and stakeholders to build strong working relationships.
• Support rapid issue resolution and ensure timely follow-up on any service or operational concerns.
• Help enforce strict compliance with food service regulations, safety guidelines, and company standards.
• Identify and recommend process improvements to enhance service efficiency, cost-effectiveness, and customer experience.
• Provide general administrative and operational support to the dining management team as needed.

Education

• High school diploma or equivalent required.
• Associate degree or equivalent experience preferred.

Experience

• Minimum 5 years of hospitality experience, specifically within corporate dining, food service, catering, or similar operations.
• Proven experience in supporting or managing third-party suppliers and understanding service level agreements (SLAs) and KPI tracking.
• Strong financial acumen with exposure to invoice processing, cost tracking, basic budget monitoring, or vendor reconciliation.
• Proficiency with standard business software, including Microsoft Office, and comfort using basic reporting and data tools.

Additional Information

• Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST.
• Work Location: Flexible within corporate sites located in Rahway, NJ; West Point, PA; or Upper Gwynedd, PA.
• Core competencies for success in this role include a strong hospitality mindset, attention to detail, collaborative teamwork, accountability, and problem-solving skills.

Company Description

Merck Sharp & Dohme Corp. ("Merck") is a leading research-driven pharmaceutical products and services company. Merck discovers, develops, manufactures, and markets a broad range of innovative products to improve human health, directly and through its joint ventures

Imagine getting up in the morning for a job as important as saving and improving lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery or scientific genius to work in collaboration with other like-minded colleagues to pursue and bring hope to countless people who are battling the most challenging diseases of our time. Our team is always evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Company Description

Merck Sharp & Dohme Corp. ("Merck") is a leading research-driven pharmaceutical products and services company. Merck discovers, develops, manufactures, and markets a broad range of innovative products to improve human health, directly and through its joint ventures\r\n\r\nImagine getting up in the morning for a job as important as saving and improving lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery or scientific genius to work in collaboration with other like-minded colleagues to pursue and bring hope to countless people who are battling the most challenging diseases of our time. Our team is always evolving, so if you are among the intellectually curious, join us—and start making your impact today.