Case Management Assistant II

Job Description

Job Description

Case Management Assistant II

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Position Overview

A leading healthcare organization is seeking a Case Management Assistant II to support its Care Coordination team at a San Francisco hospital campus. This is a primarily administrative, non-clinical role focused on coordinating skilled nursing facility admissions, discharge planning, and transition-of-care activities. The ideal candidate is highly organized, communicates effectively with multiple stakeholders, and thrives in a fast-paced healthcare environment.

Responsibilities

• Support discharge planning and transition-of-care processes for patients moving to skilled nursing and post-acute care facilities.
• Coordinate with healthcare providers, facilities, families, insurance representatives, and external vendors to facilitate timely patient placement.
• Gather, organize, and maintain required documentation to support admissions and discharge workflows.
• Track multiple cases simultaneously while ensuring accuracy and timely follow-up.
• Maintain electronic records and documentation in accordance with departmental procedures.
• Communicate updates and escalate questions or issues to appropriate team members when needed.
• Assist the Care Coordination department with administrative and operational support as required.

Qualifications

• High school diploma, GED, or equivalent required.
• At least 1 year of recent experience in healthcare operations, care coordination, case management support, admissions, discharge planning, or a related administrative healthcare role.
• Strong organizational skills with the ability to manage competing priorities.
• Proficiency with Microsoft Office, electronic documentation systems, and data entry.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Skilled nursing facility admissions, intake, or discharge planning.
• Skilled nursing, rehabilitation, post-acute care, or hospital environments.
• Insurance verification, payer coordination, or authorization processes.
• Communicating with healthcare providers, patients, families, and community resources.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $25.00 per hour

Search managed by: Kristen Silva

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.