Customer Service Representative [Mandarin Required]
$20 - $28 per hourThink Academy US
Customer Service Lead [Mandarin Required]
Cupertino / Los Altos, CA
School Learning Consultant and Coordinator [Mandarin Required]
Location: San Jose, CA
Type: Full-Time | 40 hrs/week (WednesdaySunday)
Compensation: $20$28/hour + performance-based commission, targeted $50K-$74K/year
Start Date: May 2026
About the Role
The School Advisor and Coordinator represents the image of Think Academy responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.
Key Responsibilities
1. Enrollment & Consultation
- Greet and consult with walk-in or online parents to understand student needs.
- Present Think Academy programs and recommend appropriate classes or learning paths.
- Support placement tests and trial classes, and guide parents through the enrollment process.
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
2. Front Desk & Parent Communication
- Serve as the first point of contact for parents and visitors in person, by phone, and via email.
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
- Maintain a welcoming, organized, and professional front-desk environment.
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
3. Operations & Team Collaboration
- Assist with campus events, workshops, and open houses.
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Qualifications
- Bachelor's degree preferred; education, communication, or customer service background a plus.
- Bilingual in English and Mandarin preferred.
- Excellent interpersonal and communication skills friendly, patient, and solution-oriented.
- Organized and detail-minded, able to multitask in a fast-paced environment.
- Passionate about education and providing great parent and student experiences.
Why Join Think Academy
- Meaningful work that impacts students' academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and management.
Vacancy posted 2 days ago
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