Member Logistics & Advocacy Specialist (MBLADSPC-02)

Member Logistics & Advocacy Specialist

Job Category: Direct Service

Full-Time

On-site

Peoria Facility 2532 W Peoria Ave Phoenix, AZ 85029, USA

Description

Join New Freedom Where Second Chances Become Bright Futures

About Us

At New Freedom, we don't just believe in second chanceswe help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with actionoffering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you're driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

Why You'll Love Working Here

We take care of the people who take care of others. At New Freedom, you'll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that mattersand a team that works hard to deliver on it

About the Position

The Member Logistics & Advocacy Specialist (Guidance & Advocacy) is responsible for supporting member stability, readiness, and day-to-day logistical needs throughout New Freedom programming. This role ensures members' clothing, hygiene, mail, room readiness, and essential resource needs are managed in a timely, organized, and trauma-informed manner while maintaining safety, documentation, and compliance standards. The Member Logistics & Advocacy Specialist functions as a key operational support within the Guidance & Advocacy department, working collaboratively with Mentorship, Operations, Facilities, and Supervisory staff to promote continuity of care and a supportive environment for members. This role assists with new member tours and oversight of housing accommodations and related logistics, delivering mission-aligned messaging, and serving as a positive role model in personal recovery.

Your impact will include:

• Prepare and organize clothing, hygiene kits, and room readiness materials for new members entering New Freedom programming.
• Receive, sort, inventory, and store donated and purchased clothing, hygiene items, and office supplies, coordinating replenishment as needed.
• Assist members in accessing donation items, completing needs assessments, and providing appropriate redirection or de-escalation support within scope.
• Manage all incoming and outgoing member mail, including logging, obtaining signatures, supervising safe mail opening, and maintaining daily mail records.
• Scan, upload, and organize correspondence in CRM and Electronic Health Record systems, creating new accounts and documenting required interactions.
• Organize graduate, discharge, pre-intake, and internal mail according to program guidelines and deliver items to appropriate departments.
• Support facility tours and logistical preparation for new member onboarding in alignment with approved messaging and program standards.
• Performing additional duties as assigned to support our mission.

Where You'll Work

• Requires occasional travel to program sites/facilities
• Requires driving and operation of a motor vehicle, as needed
• Using standard office equipment, plus plenty of face-to-face interaction.
• Some days will require long periods of sitting, standing, or walking.

Equal Opportunity

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

Every day, someone walks out of a prison gate with nothing but a bag of belongings and a hope for a better future. At New Freedom, we meet them at that momentwith open arms, real opportunities, and the belief that their past does not define their potential.

Qualifications

Skills

Required

Computer/Technology Literacy

Intermediate

Lived Experience

Intermediate

Behavioral Health Experience

Intermediate

Preferred

Legal/Justice Involvement

Intermediate

Education

Required

High School or better.

Experience

Required

Excellent professional and ethical boundaries across all aspects of the peer support and member therapeutic relationship. Excellent communication, organizational, time management, interpersonal, critical thinking, and problem-solving skills required. Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm required. Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually required.

1 year:

Peer Coach/PRSS experience required

2 years:

Behavioral Health Technician designation required (2+ years behavioral health work experience and/or higher education) Must be at least 21 years of age

Licenses & Certifications

Required

Criminal Background Check

BHT Designation

CPR/FA Certification

PST Certification

Driver's License

MVR Clearance

Safety Care Initial Cert

Annual TB Clearance

Drug & Alcohol Testing

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.