Collection Coordinator

Job Description

Job Description

At CCA Global Partners, we're dedicated to building a better world by uniting family-owned businesses across North America. Our mission is to strengthen these businesses into formidable independent competitors, keeping the American Dream alive and thriving. By focusing on people, communities, and independence, we're making a real impact on Main Street businesses across the continent. Ready to be part of our journey?

We are seeking a Collection Coordinator in our St. Louis office for our accounting department.  In this position, you will be responsible for the collection of a high volume of member and vendor accounts located in both the US and Canada.  The position contacts accounts to resolve past due balances, account discrepancies and resolves related issues and disputes for multiple divisions of CCA Global Partners.  Our ideal candidate is detail-oriented, an excellent communicator, and has a B2B collections background with a customer centric focus. 

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays after initial training period.

Our Collection Coordinator will:

• Collect delinquent accounts via phone, and email, and establish relationships with members to receive payments on the amounts in question.  This includes handling confidential credit card information, notating all correspondence in ERP system, researching payment deductions and escalating appropriate issues to credit manager.
• Setup new accounts and make updates to existing accounts as well as collect and review credit reports (D&B), and Trade and Bank references to assist the credit manager in determining appropriate credit lines.
• Determine when accounts should be placed on credit hold or removed from credit hold status.
• Conduct semi-annual review of past due balances, communicate and build relationships with internal corporate staff and prioritize and work on multiple databases and company divisions.

Do our requirements match YOUR background?

• High school diploma (Associate’s degree in Accounting, Business or Finance is preferred) with 2-3 years’ business to business (B2B) collections experience. 
• Excellent quantitative, organizational, analytical, and communication skills.
• Knowledge and experience with the analysis of credit and collections techniques.
• Possess proactive problem-solving abilities.
• Industry experience is a plus but not required.
• Excellent communication, interpersonal relationship skills, and the ability to work as a team member of a goal-oriented department.
• Strong computer skills (Microsoft Office, inclusive of Word, Excel, and Outlook).

How we take care of YOU:

• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
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