Dynamics CRM App Support Dev/Analyst

Dynamics CRM App Support Dev/Analyst Technical/Functional Skills Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps Ability to develop plugins, JS, power automate flows Configure CRM components Ability to model in CRM Data based on requirements Integrations using Power Automate and Connectors, APIs – Previous experience on Workflow tools esp. Power Automate or custom API development Worked with Microsoft, Third Party and Project teams on various support issues based on support SLAs Microsoft C# skills to develop CRM custom extensions/Plugins Worked in Solution deployments, ALM and CRM Solutions, Security design Troubleshooting & solution achiever for the application development issues with team collaboration Worked on Reports OOB, Dashboard and Power BI Worked on Copilot within D365 and M365 and Copilot studio/Azure AI foundry and developed agents and/or chatbots using Copilot Studio Good Communication D365 Certification - PL 600/200 or AB 100 Knowledge about Azure Components and AZ 900 certification is preferred. Roles & Responsibilities Able to work in agile delivery model & stakeholder management. Create design by interacting with client stakeholders. Able to provide solutions to the CRM requirements in tight time schedule Conduct CRM solution approach workshops to the stakeholders Create High Level Technical design Manage CRM environments for testing, UAT and production. Deployment Support of the CRM solution Skills: Digital : Microsoft Dynamics 365 CRM Functional Experience Required: 6-8 Talent Software Services