Senior Customer Service Manager
Uline Shipping Supplies
Senior Customer Service Manager
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Relocation assistance is available for qualified candidates.
Position Responsibilities
- Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
- Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
- Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
- Recruit, retain and motivate staff to ensure the highest levels of customer service.
- Manage personnel matters including delivering performance reviews and coaching.
Minimum Requirements
- Bachelor's degree.
- 5+ years of experience in customer service operations and or management.
- Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
- Effectively communicate with your team, colleagues, management and across other departments.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center and beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
Vacancy posted 1 day ago
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