Front Desk Receptionist

Responsive Recruiter

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Flexible schedule

Front Desk Receptionist

Hand & Stone Massage and Facial Spa is hiring for Weston/Davie and Sunrise-Sawgrass locations. This is a sales-focused front desk role, not a receptionist-only position. You will help create a great guest experience, schedule appointments, sell memberships, and help keep the spa fully booked. Candidates may be considered for either location based on proximity, availability, and business needs.

Compensation and Benefits:

• $15–$16 per hour base pay
• $30 commission for every membership sold
• Monthly performance bonuses
• Team contests and incentives
• Complimentary massage or facial each month
• Employee discounts on spa services and retail products
• Paid training and ongoing coaching
• Growth opportunities into leadership and management roles
• Professional and supportive team environment

What You'll Do:

• Welcome guests and provide friendly, professional customer service
• Answer phones and schedule massage and facial appointments
• Check guests in and out accurately
• Explain membership benefits and confidently ask for the sale
• Sell spa memberships and meet individual sales goals
• Recommend services, enhancements, and retail products
• Call and text guests to book appointments
• Confirm appointments and quickly fill cancellations
• Encourage guests to prebook their next visit
• Follow up with prospective members and past guests
• Maintain a clean, organized, and welcoming front desk
• Support massage therapists and estheticians during busy shifts

What Success Looks Like:

• Meeting membership sales and conversion goals
• Booking appointments and helping keep the schedule full
• Encouraging prebooking, upgrades, and retail sales
• Providing an excellent guest experience
• Maintaining reliable attendance and punctuality
• Working well with the front desk and service provider teams

Schedule Requirements:

• Our busiest times are evenings and weekends. Applicants must be available to work:
• Evenings
• Weekends
• Some holidays as needed
• Schedules are based on the needs of the spa. Reliable transportation, dependable attendance, and punctuality are required.

Qualifications:

• Customer service, front desk, reception, retail, hospitality, or sales experience preferred
• Comfortable recommending services and asking for the sale
• Friendly, confident, and professional communication skills
• Ability to work in a fast-paced, goal-driven environment
• Comfortable using computers, appointment software, and point-of-sale systems
• Reliable, punctual, and able to work assigned shifts
• Spa, fitness, hotel, medical office, retail, or wellness experience is a plus
• Bilingual English/Spanish is a plus

Growth Opportunities:

• Top performers may advance into:
• Lead Spa Associate
• Assistant Spa Manager
• Spa Manager
• Join a growing, multi-location Hand & Stone team where strong performance is recognized and rewarded.

At Hand and Stone, Opportunity Knocks.

Over 500 Locations Open Across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.