Computer Support Technician II

Computer Support Technician II

Location: New York, NY (Urban Campus Environment)

Duration :2 months Position Type: Clerical / Technical Contract

Pay Rate: $32.00 – $38.00 / hour

Position Summary:

We are seeking a skilled, proactive, and customer-focused Computer Support Technician II to provide comprehensive hardware, software, and applications support across a dynamic multi-location department and complex lab environment. In this role, you will monitor and oversee local area networks (LANs) and computing infrastructure, ensuring specialized technologies seamlessly interface with the broader network. The ideal candidate possesses a strong operational understanding of unique department applications, can easily pivot between PC and Mac platforms, and is capable of providing guidance to junior technical support staff and student workers.

Principal Duties & Responsibilities:

• End-User & Technical Support: Respond rapidly to incoming queries via telephone, email, remote desktop, and in person. Troubleshoot and resolve complex issues related to computers, printers/copiers, network configurations, file shares, and database access. Translate technical solutions into user-friendly instructions for non-technical stakeholders.

• Systems & Security Maintenance: Install, configure, and patch software applications on both PC and Mac operating systems. Configure file shares across Windows, OSX, and Linux servers, managing access permissions for users and groups. Execute file backups/restores, configure client firewalls, and perform malware/spyware remediation.

• Asset & License Management: Track and maintain hardware inventory, monitor equipment warranties, coordinate vendor services, and report software license compliance. Recommend hardware lifecycle upgrades and coordinate the recycling of decommissioned assets.

• Network & Telecom Coordination: Manage local network logistics, including adding, removing, and updating DNS records across multiple subnets. Monitor IP activity reports to reclaim unused addresses. Facilitate telecom requests (jack activations, phone installations, voicemail resets) by interfacing with centralized IT utility departments.

• AV & Conference Support: Set up and configure multimedia equipment (laptops, projectors, TVs, cameras, microphones) for high-profile video conferencing spaces. Develop and update user-facing documentation and troubleshooting manuals.

• Operational Leadership: Coordinate technical training workshops, compile data for special telecom/computing projects, and assist with assigning, reviewing, and training student workers or junior technical support staff.

Qualifications & Core Skills:

• Experience: Proven experience in a tier-2 technical desktop support, helpdesk, or field technician role, preferably within a higher education, lab, or large institutional setting.

• OS Systems: Multi-platform proficiency across Windows, macOS, and Linux environments.

• Networking Mastery: Strong foundational understanding of LANs, TCP/IP, Active Directory permissions, DNS record management, and server file-sharing protocols.

• Hardware Expertise: Hands-on experience troubleshooting computing hardware, enterprise peripherals, and conference room AV integration.

• Soft Skills: Outstanding professional communication, a strong collaborative spirit, excellent documentation habits, and a highly conscientious approach to ticket resolution.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.