Regional Operations Specialist

Position: Regional Operations Specialist Location: Indianapolis, IN Position Summary Bedrock Property Management is seeking a highly adaptable and results-driven Regional Operations Specialist to support operational performance across a portfolio of communities. The role serves as a flexible field resource, providing hands‑on support for occupancy growth, leasing execution, affordable housing compliance activities, staffing transitions, onboarding initiatives, and special projects. Knowledge, Skills & Abilities Strong understanding of multifamily housing operations, leasing, occupancy management, and resident relations Knowledge of affordable housing programs including LIHTC, HUD, HOME, Section 8, and layered financing programs preferred Ability to support and complete recertifications while maintaining compliance standards Strong customer service, communication, and interpersonal skills Excellent organizational skills with the ability to manage multiple priorities simultaneously Ability to analyze operational performance and identify opportunities for improvement Strong attention to detail and ability to maintain confidential information Ability to work independently while collaborating effectively with Regional Managers and onsite teams Ability to adapt quickly to changing priorities, staffing needs, and business demands Proficiency in property management software and Microsoft Office Suite Ability to maintain a flexible schedule, including occasional evenings and weekends as business needs require Ability and willingness to travel extensively Essential Job Functions Occupancy, Leasing & Sales Performance Support occupancy growth initiatives across assigned communities Execute leasing strategies including traffic management, prospect tours, follow‑up activities, outreach efforts, and lease closing Assist with lease‑up execution and occupancy stabilization efforts Analyze leasing performance, conversion trends, and identify opportunities for improvement Partner with Marketing and Operations teams to increase qualified traffic and leasing activity Coach onsite teams on sales processes, lead management, prospect follow‑up, and leasing best practices Support implementation of pricing strategies and occupancy action plans Assist with resident retention initiatives and renewal execution Affordable Housing & Compliance Support Support affordable housing programs including LIHTC, HUD, HOME, Section 8, and layered financing programs Assist with recertifications including resident outreach, document collection, file preparation, follow‑up, and submission readiness Partner with Compliance teams to reduce delinquent recertifications and resolve file deficiencies Support audit preparation and corrective action efforts Monitor compliance deadlines and proactively elevate potential risks Assist with move‑in qualification reviews and occupancy compliance requirements Maintain accurate resident documentation and confidentiality standards Operational Site Support Deploy to communities requiring interim support due to staffing vacancies, transitions, onboarding activities, performance concerns, or special projects Assist with onboarding and training of onsite team members Support execution of company initiatives and operational standards Assist with resident communication and customer experience initiatives Conduct site reviews and identify opportunities for operational improvement Provide coverage for critical site functions during temporary staffing shortages Support cross‑functional teams to drive timely execution of business priorities Reporting & Communication Maintain regular communication with Regional Managers regarding site conditions, progress, priorities, and operational barriers Provide updates on occupancy performance, leasing activity, recertification progress, and site initiatives Track key performance indicators and assist with execution of improvement plans Document action items and follow through to completion Perform all other duties as assigned Education & Experience Required: Minimum one (1) year of multifamily housing experience Experience in leasing, occupancy management, resident services, property operations, or affordable housing Strong customer service, communication, and organizational skills Proficiency in Microsoft Office Suite and property management software Valid driver's license and reliable transportation Preferred: Two (2) or more years of multifamily housing experience Affordable housing experience including LIHTC, HUD, HOME, Section 8, or layered financing programs Experience supporting or completing recertifications Previous experience supporting multiple communities or serving in a regional, floating, or interim support role Proven success driving occupancy growth, leasing performance, or operational improvement initiatives Experience supporting lease‑ups, stabilization efforts, onboarding, or turnaround projects Physical Demands and Work Environment Frequently sit, stand and walk Regularly required to talk or hear Frequently required to use hands or fingers to handle or feel objects, tools or controls Occasionally required to climb or balance, stoop, kneel, crouch or crawl Occasionally lift and/or move up to 25 pounds Vision abilities to include close vision, distance vision, peripheral vision and ability to adjust focus Noise level in the work environment is usually moderate Temperature in the workplace is typically moderate; ability to withstand seasonal cold and heat of the outdoors is necessary Travel Requirements Frequent travel required based on business needs, up to 75-100% of the time Overnight and multi‑day travel assignments may be required Valid driver's license and reliable transportation required Mileage and approved business expenses will be reimbursed in accordance with company policy Schedule flexibility is required to support operational and community needs Benefits Competitive compensation and defined growth paths A culture that rewards results, not just effort Work across multiple asset classes and markets Ownership mentality – your outcomes are your own A team that holds itself to a high standard and supports you in doing the same Built from the ground up – you'll see your impact EEO Statement Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr