Business Development Specialist - CST

Amplity has a current full‑time opportunity. This role is salaried and includes full benefits such as medical, dental, vision, pet insurance, 401(k), company‑funded life insurance, long‑term and short‑term disability, mental wellness program, professional development opportunities, generous PTO, paid holidays, and more. Position Summary Business Development Specialist (BDS) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client products, maximize the product’s selling potential and meet program and client objectives. The BDS achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety, approved indications and loyalty program platform to ensure appropriate use. The BDS utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. The BDS is expected to collaborate with client field‑based teams and management. There may be some on‑site practice visits for in‑services. Essential Duties / Responsibilities Effectively and persuasively communicate with customers using selling, listening and negotiation skills, appropriate terminology and approved messaging, and effectively using approved promotional aids. Interactions shall be targets in regions that can include office staff, injectors and patients for the purpose of managing platform participation and ensuring they are maximizing the benefits of the loyalty platform. Manage daily call activity according to defined expectations with the purpose of influencing customers and increasing platform awareness. Profile and manage a targeted list of accounts and provide value‑added benefits to grow product and platform awareness. Create and implement business plans to achieve business goals. Maintain call productivity and metrics that are required by the program. Achieve quarterly client’s KPIs. On behalf of the client promote their product(s) via telephone (outbound and/or inbound calls) by engaging assigned targets in in‑depth discussions to achieve individual and company goals. Maintain thorough knowledge of client products, program and all platforms. Verify and complete required data entry in Amplity/Client CRM systems, such as details of the target’s responses, call activity and any follow‑through actions. Listen and respond appropriately to customer needs and questions within program timelines. Partner and collaborate with client field sales account managers and client sales managers to plan account coverage when required. Create and maintain a positive impression with client and client customers. Prepare reports for management as needed. Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations. Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable. Other projects assigned. Key Working Relationships Report to Amplity Performance Manager or Program Director. Work closely with other team members assigned to the program and members of Amplity home office support. Maintain a positive working relationship with customers, client contacts, and all client business units. Required Education and Experience Bachelor’s degree from an accredited institution required. A minimum of 2+ years of relevant business or sales experience. Flexibility to cover multiple time zones. Ability to travel to office sites if needed. Willingness to cover all time zones if needed. Successfully pass all required Amplity and client training. Excellent technical skills with Microsoft Office and other programs as needed. Preferred B2B, Inside Sales. Aesthetics experience. Knowledge, Skills and Abilities Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills. Strong focus on providing customers with superior support and service. Ability to learn, understand and communicate complex information over the telephone. Strong rapport building skills and active listening skills. Excellent selling, closing, persuasion and presentation skills. High levels of initiative, effort and commitment to successfully complete projects and assignments. Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Must be self‑motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the company. Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. Must be able to successfully complete Amplity and client training in its entirety (home study and live training) and meet all training expectations to proceed to servicing client’s customers within the program. Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at national and/or local conventions when requested. Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver’s license with safe driving record. Could include some regional air travel. Key Performance Competencies Interpersonal Savvy Strategic Planning Customer Focus Business Acumen Driving for Results Integrity Dealing with Ambiguity Time Management Motivating others Autonomous Credentialing Requirements As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job‑related documentation to gain access to hospitals or healthcare providers. It is the Company’s expectation that you comply with the requirements outlined by the facilities on your call plans. Additionally, certain geographic jurisdictions or hospital systems may require representatives to obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami‑Dade County Florida may be required to obtain specific licenses. This list may be subject to change. In the event of any significant changes, you will be notified accordingly. Equal Employment Opportunity We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non‑discrimination in employment in every location in which Amplity Health has facilities. #J-18808-Ljbffr