HR Manager

Job Description

Job Description

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website:

We ship 60M units a year and are continuing our exponential growth! We are looking for an HR Manager to be an integral part of growing the team and shaping the culture of our newest facility. This person will lead site HR department functions and provide hands-on support in various HR functions including onboarding, benefits, payroll, leave, performance management, employee relations, and enforcing company policies and practices. This is an incredible opportunity to champion best in class HR strategy at our newest facility, creating a healthy and engaging culture for all employees.

This is a full-time, on-site position, based at our newest warehouse in Bethlehem, PA!

Essential Duties and Responsibilities:

• Manages a small team of HR members who provide HR support to Ops Leaders
• Consults with line management, providing HR guidance when appropriate
• Tracks and analyzes trends and metrics in partnership with the HR Director to develop solutions, programs and policies
• Works directly with staffing agencies as needed in order to fill open warehouse associate positions and conducts orientation as needed
• Partners with business leaders to develop and drive initiatives, fostering effective communication to line management and the associate population
• Assists with resolving complex employee relations issues. Conducts effective, thorough and objective investigations with ability to track outcomes and find proper resolution
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provides HR policy guidance and interpretation
• Handles the execution of employee engagement initiatives and events
• Oversees the administration of training programs to ensure successful outcomes
• Administers and executes routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
• Acts as a benefits liaison for the warehouse, ensuring all employees have access to the benefits information and waive or enroll each month and ability to provide guidance on benefits questions or issues
• Maintains OSHA logs and workers comp claims for the site
• Assists with recruitment as needed by supporting background checks, interviews, contract negotiations, employee onboarding, succession planning, and performance evaluations 
• Conducts exit interviews and employee questionnaires, analyzes data and makes recommendations to the management team for corrective action and continuous improvement
• Oversees the maintenance of employee records in HRIS and other systems
• Maintains compliance with federal, state and local employment and benefits laws and regulations
• Reviews timecards and attendance to ensure accurate payroll records
• Maintains the badge system to ensure accurate access for all associates
• Acts as a contact person for vendors when needed
• Performs various other duties as assigned, such as administrative or data entry tasks required for proper filing of documents and accurate timekeeping/HRIS records.

Qualifications:

• Bachelor's degree 
• 5+ years experience in an HR Generalist role or higher where independent decision-making and self-initiative were demonstrated. 
• Prior experience in a manufacturing, warehouse, or retail environment preferred
• Ability to work onsite 7:30am-4:30pm M-F schedule, with ability to handle escalations on weekends when required
• Experience resolving complex employee relations issues
• Bilingual strongly preferred (Spanish)
• Experience with Workday strongly preferred
• Experience building culture and employee engagement
• Working knowledge of employment law, including FMLA, ADA, FLSA, OSHA, ACA regulations
• Benefits liaison experience
• Outstanding interpersonal, oral, and written communication skills
• Excellent computer skills including Microsoft Office Products and Google Suite
• Ability to manage diverse workload in a fast-paced environment and the ability to multitask
• Ability to maintain a calm and professional demeanor when handling difficult situations
• Self-driven, organized, and proactive mindset
• High ethical and confidentiality standards
• Strong analytical skills and attention to detail
• PHR or SHRM-CP preferred

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite focus with the General Manager of the warehouse
• Video Topgrading interview with the Director of HR
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about any side projects related to data and analytics

Why should I work at Reach Logistics?

Reach offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- 4 weeks PTO

- 8 Paid Holidays

- Company Paid Life Insurance & Long Term Disability

- PPO or HSA with employer match

- Dental, vision, and voluntary benefit options

- Casual Dress Code

- Competitive Pay

401(k) and Roth with employer match

Reach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.