Medical Imaging Scheduler

Medical Imaging Scheduler

Location: Berkeley, CA

Schedule: Onsite | Day Shift

Monday–Friday | 8:00 AM – 5:00 PM

Position Overview

The Medical Imaging Scheduler supports a high-volume radiology department by managing patient scheduling, inbound and outbound calls, and coordinating imaging services across multiple modalities. This role plays a key part in improving patient access, reducing scheduling backlogs, and ensuring accurate registration, insurance verification, and authorization processing within the electronic health record.

Responsibilities

• Manage high-volume inbound and outbound calls related to radiology scheduling
• Schedule and coordinate imaging appointments across modalities including X-ray, ultrasound, mammography, and DEXA
• Process incoming orders and manage work queues to ensure timely appointment placement
• Perform patient registration, insurance verification, and authorization processing
• Conduct outbound calls to reduce scheduling backlogs and improve patient access
• Provide patients with preparation instructions and gather required documentation
• Request and manage prior imaging records and coordinate image distribution
• Resolve patient inquiries and escalate issues as appropriate
• Maintain accurate documentation within the electronic health record
• Collaborate with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment

Qualifications

• High School Diploma or equivalent education/experience
• Minimum 6 months of experience in a radiology or medical imaging department
• 2+ years of experience in radiology scheduling or as a medical receptionist
• Experience using call management systems such as Genesys Cloud
• Familiarity with EPIC, Workday, or similar healthcare systems
• Ability to discuss basic financial responsibility, estimates, and cost-sharing with patients
• Experience requesting prior imaging and managing medical records or CD distribution
• Exposure to process improvement or high-volume patient access operations

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $24.00 per hour

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply