Business Development Manager

Business Development Manager– Disaster Restoration Industry

ServiceMaster St. Charles, St. Louis and Metro-East is a leader in disaster restoration services, providing rapid response and comprehensive solutions for water damage, fire damage, mold remediation, storm recovery, and reconstruction. We pride ourselves on helping communities and businesses recover with integrity, urgency, and professionalism.

We are seeking a driven and results-oriented Business Development Representative to grow our client base and increase market share in the disaster restoration industry. This role involves building strategic relationships with insurance agencies & adjusters, facility managers, and other key stakeholders. The ideal candidate has a strong sales background, excellent communication skills, and thrives in a fast-paced environment where responsiveness and reputation are everything.

• Develop and execute a strategic sales plan to generate new leads and maintain existing accounts.
• Establish relationships with referral partners including insurance agents, adjusters, property managers, contractors, and commercial property owners.
• Attend industry networking events, trade shows, and community outreach initiatives to build brand awareness.
• Schedule and conduct regular meetings, presentations, and lunch-and-learns with potential clients and partners.
• Collaborate closely with operations teams to ensure a seamless client experience from first contact to job completion.
• Monitor industry trends and local market activity to identify growth opportunities.
• Maintain detailed records of sales activities, pipeline, and customer interactions using CRM software.
• Meet or exceed monthly and quarterly sales targets and KPIs.

• Proven experience in business development or outside sales, ideally in disaster restoration, construction, insurance, or property management.
• Strong understanding of the disaster restoration industry or willingness to learn.
• Excellent interpersonal and communication skills, both verbal and written.
• Self-starter with the ability to work independently and as part of a team.
• Valid driver's license and reliable transportation (frequent travel within local territory required).
• Proficient in Microsoft Office Suite and CRM tools (e.g., Salesforce, HubSpot).
• Ability to manage multiple accounts and prioritize tasks effectively.

• Experience in a service-based, emergency-response environment.
• Familiarity with insurance claims process and industry terminology (Xactimate, mitigation, adjusters, etc.).

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Flexible work from home options available.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.