Patient Service Representative

Patient Service Representative

Full Time | Hourly

Build your career at La Clinica, where our inclusive culture and encouraging teams support you to be your best.

Patient service representatives are champions for our patients. They welcome patients as guests to our office. They also collect information to guide their compassionate care experience. These employees connect the patient to our providers, medical assistants, and other team members. The ideal candidate loves interacting with patients and co-workers. They are organized and energetic. They have excellent communication skills and are excited about serving their community. If this is you, join us in delivering La Clinica's mission. We serve the people who need us most through exceptional, affordable, and compassionate care, inspiring all those we touch to lead full and healthy lives.

Many La Clinica employees started their careers as patient service representatives with no healthcare experience. La Clinica leaders value each team member. They support healthy working relationships. Leaders deal with problems in a positive and honest way. To encourage your growth, we offer a medical assistant apprenticeship program, a dental assistant program, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life balance.

Responsibilities include:

• Provide paperwork and information, including verbal instructions on how to complete forms, to patients
• Accurately collect confidential, sensitive patient information used for federal grant reporting
• Enter data from completed paperwork into a computer database for charting and reporting
• Accurately assign payor source to each qualifying patient visit
• Assess all incoming patients toward determining eligibility for healthcare grants and services
• Check-in patients for scheduled appointments
• Coordinate with clinic staff to determine availability for non-scheduled care and make sure patients are seen in a timely manner
• Order and maintain inventory of forms and supplies
• Create and update forms, type and prepare correspondence, and maintain front office desk manual
• Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
• Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
• Other duties as assigned
• Open and close SBHC daily and maintain an organized, welcoming environment.
• Greet students, verify appointments in EHR system, collect forms, and support clinical workflow.
• Ensure accurate documentation for grants, regulatory and reimbursement requirements.
• Maintain up-to-date knowledge of school district policies, youth health resources, and SBHC offerings.

Education and/or experience:

• Bilingual/bi-literate skills in English and Spanish required
• Minimum: High school diploma or GED
• Six months of work in a medical office setting or one-year experience in high volume direct public contact setting
• BLS healthcare provider (basic life support certification)
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions
• Skilled at using electronic health records as applicable to area of work (EPIC)

Benefits Include the potential for the following:

• Medical, dental, and vision insurance
• Voluntary accident, short term disability, and critical illness insurance
• 403(b) retirement savings plan with available company match
• Organization-paid standard life insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness programs such as cooking, Zumba, yoga, and gardening
• Personal and professional development workshops

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.