Enterprise Change Management Lead, EPMO

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Enterprise Change Management Lead, EPMO Role Overview As an Enterprise Change Management Lead, EPMO, you will help leaders and teams move from strategy to adoption by defining and driving change strategy for large-scale transformations. You will also provide targeted change consulting to initiatives with lower stakeholder impact, ensuring change is understood, embraced, and sustained. The Enterprise Change Management Lead partners with business stakeholders, program and project managers, HR, communications, training, technology, and other enterprise partners to bring the voice of the business into planning and governance. Success in this role is measured by stakeholder adoption, business readiness, lasting behavior change, business outcomes, and realized value. Key Responsibilities Change Strategy & Transformation Leadership Lead and drive change strategy for large-scale transformations, helping leaders align around the change, prepare the organization, manage resistance, reinforce adoption, and realize value. Assess who is impacted, what will change, where adoption risks exist, and what leaders and teams need to be ready. Develop and execute practical change strategies, stakeholder engagement plans, readiness approaches, resistance management plans, and sustainment plans. Consult on lower-impact initiatives by tailoring change support to the size, complexity, stakeholder impact, and adoption risk of the change. Bring the people side of change into initiative planning, governance routines, change risk management, and executive decision-making. Adoption, Readiness & Sustainment Help leaders and impacted teams understand why the change matters, what will be different, how they will be supported, and how success will be measured. Advise sponsors and leaders on how to build alignment, reinforce accountability, address resistance, and visibly champion the change. Assess and report business readiness throughout the change and delivery lifecycle, including leader readiness, stakeholder awareness, process readiness, training readiness, operational readiness, and sustainment risks. Partner with HR, communications, training, business stakeholders, technology, and delivery teams to shape messaging, learning plans, engagement materials, reinforcement activities, and transition support. Define sustainment approaches that help new behaviors, processes, tools, and ways of working take hold after implementation. Change Metrics & Value Realization Create change reporting that gives leaders clear visibility into adoption, readiness, resistance, sustainment, and expected benefits. Define and track practical measures of adoption, readiness, engagement, training, and value realization. Surface adoption risks, barriers, and decision needs early so leaders can act before outcomes are compromised. Business Outcomes & Benefits Partner with business sponsors and delivery leaders to connect change activities to business outcomes, value drivers, and expected benefits. Help define measurable adoption and business outcome indicators that show whether the organization is realizing value from the change. Provide insight into adoption or readiness gaps that may create risk to business outcomes, operational performance, customer experience, or expected benefits. Partnership, Influence & Advisory Support Serve as a trusted change advisor to business, technology, HR, communications, training, finance, risk, and delivery leaders. Shape executive discussions by translating stakeholder impacts, adoption risks, readiness insights, and business implications into clear options and recommendations. Serve as a liaison between leadership, business stakeholders, and initiative teams to ensure change priorities, adoption needs, and business outcomes remain aligned. Coach and mentor project managers, project leaders, business partners, and team members on change management best practices, helping build broader organizational understanding and consistent application of the discipline across initiatives. Represent the EPMO in enterprise forums, steering committees, and governance bodies as the voice for adoption, readiness, and realized value. Knowledge, Skills, Abilities Required Demonstrated experience leading organizational change for large-scale transformations, including initiatives with significant stakeholder, process, technology, operating model, or culture impacts. Strong understanding of organizational change management methods, including change impact assessment, stakeholder analysis, business readiness, leadership alignment, communications, training, resistance management, sustainment, and benefit realization. Proven ability to develop and execute change strategies that drive adoption, readiness, behavior change, and realized business value. Experience defining and using adoption, readiness, engagement, training, sustainment, and benefit realization metrics to assess progress and inform decisions. Strong executive presence with the ability to influence, challenge, coach, and advise senior leaders, business sponsors, and cross-functional partners. Ability to partner effectively with business stakeholders, program/project managers, HR, communications, training, technology, finance, risk, and delivery teams. Critical thinker with the ability to identify change risks, diagnose adoption barriers, surface leadership decisions, and recommend practical mitigation strategies. Enterprise mindset with the ability to connect change activities to business outcomes, value drivers, and expected benefits. Collaborative, clear, and decisive communicator with the ability to translate complex change impacts into practical guidance for leaders and teams. Bachelor’s degree or equivalent work experience required. Preferred Prosci AKDAR certification, CCMP certification, or other recognized organizational change management certification Experience supporting enterprise transformations involving technology implementation, operating model change, process redesign, customer experience, workforce transformation, or large-scale business capability development. Experience consulting across a portfolio of initiatives and tailoring change management rigor based on change size, complexity, stakeholder impact, and adoption risk. Experience building change capability, tools, templates, playbooks, or standards within an EPMO, transformation office, or enterprise delivery organization. Experience using adoption, readiness, and benefit realization data to support executive decision-making. Familiarity with project, program, Agile, product, or hybrid delivery environments. Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $100,070 - $157,470 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.