Career Services Coordinator - Case Manager (Reentry Programs)

Description

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an experienced, self-motivated, and well-organized Career Services Coordinator to provide case management primarily to the reentry population, helping them overcome barriers of employment through career exploration, vocational training, work experience, and post-secondary opportunities tailored to meet the needs of each individual. The ideal candidate is passionate about workforce development and the populations we serve and will be organized, detail-oriented, comfortable working with teams and individuals from diverse disciplines and ethnicities. They will also have great communication, time-management, and organizational skills, and can work well under stress while efficiently juggling various tasks. Overall, this person is reliable and contributes to the achievement of goals for the department and overall organization.

Essential Duties and Responsibilities:

Under the supervision of the Special Projects Coordinator, the Career Services Center Manager, or designee, the Career Services Coordinator – Case Manager (Reentry Programs) will be entrusted with a range of essential duties and responsibilities, including, but not limited to, the following:

• Conducting eligibility assessments to enroll a specified number of participants per contractual stipulations.
• Providing comprehensive case management services to program participants, crafting Individual Service Strategies (ISS) tailored to each participant's needs, and diligently monitoring their progress towards achieving ISS goals.
• Guiding participants in setting and attaining suitable employment objectives, which involves identifying short and long-term goals, overcoming obstacles, assessing occupational qualifications, and devising strategies for goal attainment.
• Facilitating the job search process for participants, including offering guidance on job search materials and skills, facilitating connections with employers, internships, and other relevant short-term training opportunities.
• Collaborating with fellow employment services team members and departments to coordinate various employment-related projects and events.
• Delivering or assisting in the delivery of employment-related and financial literacy classes to program participants, both adult and youth.
• Traveling to various reentry facilities to provide services and workshops.
• Contributing actively to the accomplishment of monthly, quarterly, and annual employment and internship targets.
• Recording participant activities, progress, and outcomes meticulously using client management and tracking systems.
• Ensuring compliance with labor laws, safety regulations, and program requirements relating to various programs/worksites.
• Timely completion and submission of Management Information Systems (MIS) forms per agency guidelines and procedures, where applicable.
• Collect, review, and process participant timesheets and assist with distribution of participant paychecks or payroll-related documentation in accordance with program procedures.
• Assisting in coordinating volunteer recruitment efforts and planning employment-related events.
• Keeping abreast of career development models and labor market trends to ensure that workforce development approaches and curricula remain innovative and effective.
• Undertaking any additional duties of a similar nature or level as required.

Requirements

• Bachelor’s Degree in Social Sciences, Business, Public Administration, or a related field from an accredited college or university.
• At least two (2) years of experience in delivering social service programs or job training and development, with extensive case management responsibilities. Alternatively, a satisfactory combination of experience, education, and training demonstrating the necessary knowledge, skills, and abilities to perform the duties described (experience may substitute for education on a year-for-year basis).
• Experience working with reentry and other justice-involved populations strongly preferred.
• Successful completion of background and reference clearances, along with adherence to all safety protocols mandated by the Company and as outlined under the working conditions below.

Required Skills:

• Effective Communication Skills: Ability to build rapport with clients, collaborate with colleagues, and convey complex information effectively.
• Empathy and Genuine Concern: Demonstrated ability to empathize with clients' situations and show genuine concern for their well-being.
• Critical Thinking and Problem-Solving: Strong analytical skills to assess situations, identify needs, and develop innovative solutions, crucial for achieving positive outcomes for clients.
• Organizational Abilities: Proficiency in managing multiple tasks and priorities efficiently to ensure timely delivery of services and effective case management.
• Cultural Sensitivity: Sensitivity to cultural differences, diversity, and individual needs, particularly for clients from diverse backgrounds.
• Team Collaboration: Ability to work effectively with interdisciplinary teams, community partners, and other stakeholders to maximize support for clients.
• Resilience and Adaptability: Capacity to navigate uncertainty, handle setbacks, and adapt to changing circumstances with resilience and flexibility.
• Technical Proficiency: Comfortable using Microsoft Suite and other technical platforms, including electronic records systems and virtual communication platforms.
• Ethical Conduct: Commitment to upholding ethical standards, maintaining client confidentiality, and adhering to professional codes of conduct.
• Continuous Learning: Dedication to ongoing learning and skill development to remain informed about best practices, emerging trends, and evidence-based interventions in the field.

Role Expectation:

• Effective performance in this role requires consistent on-site presence and direct engagement with program participants and staff. Duties involve hands-on case management, in-person service delivery, maintaining and processing confidential participant files and required program documentation on-site, collecting and reviewing participant timesheets, assisting with the distribution of participant paychecks and related payroll documentation, and traveling to partner or service locations to support program activities. These responsibilities require direct observation of participant engagement, coordination with program partners, and prompt response to participant and program needs as they arise.
• These responsibilities are considered essential functions of the position and require the ability to exercise sound judgment, make independent decisions, and respond promptly to program needs. The essential functions cannot be modified or removed without materially altering the nature of the role. Individuals accepting this position acknowledge their ability to perform these duties as described.

Working Conditions:

• Working in person and wearing protective equipment as needed (e.g. mask, gloves, etc.,), and following protective measures enforced by the Company, City, County, State, and/or Federal Authorities as it relates to current states of emergencies (e.g., pandemics) or the functions of this position. Note: Measures may change based on the level of safety concerns.
• Employee may be required to spend the majority of the day walking, standing, or sitting at a desk, with some lifting and bending. Must have excellent time management skills, must be able to work well under stress, and meet deadlines.
• Must also be able to travel to other locations for training, conferences, and/or meetings within or outside our local area and occasionally statewide in which such travel may last one (1) or more days - if/as necessary. Reliable transportation, a valid driver’s license, and proof of insurance are a must.

Salary & Benefits:

This is a full-time, non-exempt position (40 hours/week), generally with a starting pay rate of $25.62 - $31.93 per hour, commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employees
• Sick and vacation time
• 14 Paid holidays
• 401k plan with a superb employer match %
• Voluntary supplemental benefits
• 15,000 Life insurance policy paid for by the employer
• Eligibility for Public Service Loan Forgiveness (PSLF)

Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.

This job description is intended to provide general information regarding the scope of the position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Management reserves the right to modify, add, or remove duties or requirements at any time based on organizational needs. Nothing in this job description or the completion of job duties constitutes a contract of employment.