Special Events Operations Manager | Full Time | Lucas Museum of Narrative Art

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary As Special Events Operations Manager, you will oversee operational execution for the museum’s events program, ensuring every experience is delivered with consistency, polish, and attention to detail. This role will pay an annual salary of $85,000 - $95,000. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 14, 2026. About The Venue Oak View Group is building a premier hospitality and events operation inside the Lucas Museum of Narrative Art —one of Los Angeles’ most anticipated cultural destinations. The Special Events Operations Manager will play a critical leadership role in executing a robust calendar of high-profile events ranging from intimate VIP dinners and nonprofit galas to large-scale receptions and museum-wide activations. This role is designed for a hospitality leader who thrives in fast-paced, high-expectation environments and understands how to orchestrate complex event operations with precision, professionalism, and calm leadership. Success in this position requires exceptional organization, strong floor leadership, and the ability to seamlessly coordinate across culinary, service, sales, and operational teams. Responsibilities Lead front-of-house operational planning and execution for private events, galas, receptions, and museum activations. Manage event floor operations with a strong focus on timing, communication, guest experience, and service standards. Build and maintain detailed event staffing plans, operational timelines, and service flow strategies. Partner closely with culinary, sales, and hospitality leadership to align execution with event vision and client expectations. Oversee setup, breakdown, room transitions, and operational readiness for all events. Manage and lead banquet captains, servers, bartenders, support staff, and external vendors during event execution. Ensure all events are executed with professionalism, urgency, and strong attention to detail. Support hiring, training, and development of the events operations team ahead of opening and ongoing growth. Maintain elevated service standards aligned with a luxury hospitality environment. Assist with labor management, scheduling, and operational cost controls for the events division. Act as a key problem solver during live operations, navigating changes and challenges with composure and leadership. Qualifications 3–5+ years of experience in events operations, banquet management, luxury hospitality, or high-volume restaurant operations. Proven experience executing large-scale events with multiple moving parts and high service expectations. Strong leadership presence with the ability to confidently direct teams in live-event environments. Exceptional organizational, communication, and operational planning skills. Ability to remain calm, solution-oriented, and detail-focused under pressure. Strong understanding of banquet service flow, staffing models, and event logistics. Experience managing labor and operational efficiencies in high-volume environments. Passion for hospitality, guest experience, and creating memorable moments. Experience in luxury hotels, premier event venues, restaurants, or cultural institutions preferred. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr Oak View Group