Box Office Manager

Shenandoah University’s Box Office is accepting applications for a Box Office Manager. This is a full-time benefited positionlocated on our main campus in Winchester, Virginia. The Box Office Manager works under the direct supervision of theExecutive Director of Performances & Engagement and in closecoordination with the Communications Manager and Managing Directorof Shenandoah Summer Music Theatre/Director of Patron Services& Engagement. As a key team member of the PerformanceOperations staff, the Box Office Manager oversees all criticalfunctions of the conservatory’s box office operations, includingregular administration and maintenance of the Tessitura database;processing ticket sales, renewals, group sales, and donations;running financial and ticket-based reports; overseeing the tasks ofthe Senior Box Office Associate and all box office associates(work-study students and SSMT hired associates); ensuringexceptional customer service for our patrons and donors; andassisting with audience engagement and development by coordinating,designing, and sending patron communications. With more than 150ticketed performances year-round, including a busy summer musicaltheatre season, the Box Office Manager works an estimated 40 hoursper week, including performance nights and weekends. Required Skills Excellent communication and organizational skills Strong customer service skills and ability to troubleshootproblems, particularly in high-pressure environments Exceptional time management skills Strong attention to detail and follow-through Personnel management experience Basic banking practices and accounting experience Database management experience preferred Marketing, graphic design, and communications experiencepreferred Computer proficiency in Mac and Windows environments Valid driver’s license Required Experience Minimum of two years of box office or equivalent experience insales/customer service and/or database management Bachelor’s degree or industry/job-specific equivalent

• *Note: A pre-employment background check will be required, and asatisfactory driving record may be required as a condition ofhire.
• * Authorization to work in the United States is a pre-condition ofemployment. At this time, Shenandoah University is not in aposition to sponsor international visas.

Shenandoah University values individuals and communities' uniqueand diverse perspectives locally and globally. It seeks to fostermutual understanding in an inviting community where individuals arewelcome and respected. The university does not discriminate on thebasis of race, color, religion, sex, pregnancy, sexual orientation,gender identity, ethnic or national origin, age, physical or mentaldisability, genetic information, veteran’s status, or on any otherbasis protected under applicable law. Salary Range $45,000.00 - $45,000.00 Salary Type Annually #J-18808-Ljbffr Shenandoah University