IP Telephone Support Engineer

Sky Systems, Inc.

Cambridge, MA

Job Description

IP Telephone Support Engineer
Cambridge, MA
Onsite
Until December 31, 2026 + possibility of extension

Responsibilities

Support and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, feel free to add/edit).
Troubleshoot VolP-related issues including call quality, registration, and connectivity.
Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints.
Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations.
Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team.
Provide Level 2/3 support for IPT-related incidents and service requests.
Assist in integration of IP Telephony with Microsoft Teams, Zoom, or other UC platforms.
Support enterprise communication tools.
Maintain system documentation, user documentation, and comply with GxP and Client IT quality standards.
Participate in system patching, upgrades, and change control procedures.
Ensure endpoint compliance and coordination with Desktop Support teams.
Track telephony assets, licenses, and user provisioning through CMDB or ITSM tools.
Work with global teams to support multi-site telephony environments.
Collaborate with telecom vendors and service providers on issue resolution.
Support disaster recovery planning and voice service continuity testing.
Provide user support and training on telephony tools and voicemail systems.
Support broader DDIT team where applicable (Extended Support, OSS, Networking, DC, Mobility/DAS).
Partner with local teams to support local user community.
Manage and ensure IDF closet maintenance and validation (UPS/Closet audits).

Requirements

3–5 years of experience supporting IP Telephony / Unified Communications in an enterprise environment
Experience providing Level 2/3 support using ITSM tools (ServiceNow or similar)
Hands-on experience with Cisco CUCM, Unity Connection, and VoIP gateways (SIP, CUBE)
Working knowledge of Microsoft Teams Phone, Zoom Phone, or similar UC platforms
Strong VoIP troubleshooting skills (call quality, registration, connectivity, SIP/RTP)
Experience performing MACD tasks for voice users and endpoints
Solid understanding of QoS, voice VLANs, PoE, and collaboration with Network teams
Familiarity with patching, upgrades, change management, and disaster recovery for voice services
Ability to maintain technical/user documentation and work in GxP or regulated environments
Strong communication skills with experience supporting users, vendors, and global teams

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the IP Telephone Support Engineer in Cambridge, MA vacancy

Technical Support Engineer II
$81k - $101k
...meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare... ...are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams...
Telephone
Full time
Temporary work
Local area
Immediate start
Flywire
Boston, MA
4 days ago
IT Support Analyst
...Analyst Level I is responsible for providing support to end users on a variety of issues. It... ...technical problems. Responds to telephone calls, email, and personnel requests for... ...as Networking, Switches, Firewalls, and IP phone systems a plus ~ Knowledge of systems...
Telephone
Work at office
Weekend work
Saxon Global
Boston, MA
2 days ago
Technical Support Specialist II
$25 - $27 per hour
...alternative application process. Technical Support Specialist II Full Time Technical Concord... ...help requests from end users via telephone, email, or in‑person in a courteous manner... ...technology as it relates to DNS, WINS, DHCP, TCP/IP, etc. Experience working in a team-...
Telephone
Hourly pay
Full time
Temporary work
Local area
New England Life Care
Boston, MA
3 days ago
Linux Technical Support Engineer
...Linux Technical Support Engineer We are growing! Find out why it is so very exciting to be a part of an industry leading threat detection and analysis solutions company. Join us addressing the latest generation of cyber-attacks in our growing technical support team...
Telephone
Work at office
Local area
Remote work
Worldwide
ReversingLabs
Cambridge, MA
2 days ago
Sr Project Team Support Engineer
...Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable...
Telephone
Local area
Remote work
Flexible hours
Night shift
FUJIFILM Corporation
Boston, MA
4 days ago
Product Support Engineer
$105.4k - $189.6k
...portfolio? Join our Global Escalation Team As a Product Support Engineer, you will become a key technical contributor within a global expert... ...Kerberos, NTLM, OIDC, and OAuth2 Have understanding of TCP/IP, Linux systems, Networking Products, and Microsoft Server...
Work experience placement
Work at office
Akamai
Boston, MA
3 days ago
Network Support Engineer - Boston Ma or Ann Arbor, MI - 90K to 130k
Network Support Engineer - Boston Ma or Ann Arbor, MI - 90K to 130kHybrid, 2nd Shift: 1:00pm-9:00pm, Monday - FridayCompensation Commensurate... ...includes a strong understanding of the protocols surrounding IP service provider networks. These skills should include.a. TCP/...
Permanent employment
Remote work
Afternoon shift
BlueSkyClarity
Boston, MA
3 days ago
ICT Engineer - Mission Critical
...ICT Engineer - Mission Critical HED is looking to add an experienced person to our ICT team. The ICT Engineer is HED's foremost expert in the planning, design, and delivery of advanced information and communication technology (ICT) systems in the mission critical...
Telephone
Work at office
Work from home
Harley Ellis Devereaux
Boston, MA
2 days ago
Senior IT Support Engineer
...an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued. Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager...
Work at office
Local area
Remote work
Worldwide
Partners Capital
Boston, MA
5 days ago
Support Technician
$55k - $75k
...accepting resumes for an Installation and Support Technician in Waltham, MA. This is a... ...job. Responsibilities Provide escalated telephone and remote access support for customers using... ...Databases. A solid understanding of TCP/IP and wireless networking. An understanding...
Telephone
Full time
Work experience placement
Remote work
FirstPRO
Waltham, MA
3 days ago
Support Engineer
...Support Engineer At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products. We're building the platform where the art and science of product creation intersect—providing teams with a shared workspace to collaborate...
Remote work
VIBEIQ
Boston, MA
5 days ago
Customer Support Engineer
$80k - $93k
...Customer Support Engineer Boston, Massachusetts About Us Sauce Labs is the world's largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world's top ten largest financial institutions and over 300,000 enterprise...
Work at office
Remote work
Flexible hours
Sauce Labs
Boston, MA
5 days ago
IT Support Engineer
...IT Support Engineer Seeking a hands-on IT Support Engineer to join a lean, fast-growing SaaS organization supporting approximately 100 internal systems across a global environment. This is an opportunity for a true IT generalist who enjoys wearing multiple hats across...
Shift work
Mondo
Somerville, MA
4 days ago
IT Support Engineer
...Job Role : IT Support Engineer Location : Remote Duration : 6-12 Months Job Summary: We are seeking a highly motivated and technically proficient Technical Applications Support Specialist to join our remote team. The ideal candidate will have strong...
Remote work
InterSources
Boston, MA
2 days ago
IT Support Engineer
...Job Title: IT Support Engineer Location: Fully Remote (Houston, TX) Duration: 6 Months Baylor Genetics is an industry leader in genetics testing looking to bring our technology in line with our scientific excellence. We believe in crafted software, in...
Remote work
Relocation
Saviance
Boston, MA
4 days ago
IT Support Engineer
...Opportunity to join a global organization where technology drives every operation. In this hands‑on role, you’ll support both onsite and remote users across multiple regions, combining day‑to‑day IT support with infrastructure management and small project delivery. What...
Remote work
Franklin Fitch
Boston, MA
4 days ago
Customer Support Engineer
$100k - $140k
...L2 Support Engineer Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises...
Work at office
Weekend work
Day shift
Afternoon shift
Early shift
Blitzy
Cambridge, MA
1 day ago
IT Tech Support Analyst, Epic
...experienced Technical Analyst for Epic projects and additional technical support. Reporting to the Technical Manager, the Technical Analyst will... ..., Power AppsExperience with network troubleshooting, TCP/IP, DNS, and DHCP, VPNFamiliarity with Okta, Biscom, and OnBase...
Work at office
Community Care Cooperative
Boston, MA
9 hours ago
Senior IT Support Engineer
...A growing global financial services firm is seeking a Senior IT Support Engineer to support end users across a fast-paced, enterprise environment. This role will provide hands-on technical support, troubleshoot complex issues, drive automation initiatives, and partner...
Remote work
Selby Jennings
Boston, MA
3 days ago
It Technician
$60k - $65k
..., short-term disability, voluntary long-term disability. Overview The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot...
Telephone
Temporary work
Local area
Immediate start
Remote work
Transdev
Boston, MA
1 day ago
Senior IT Technician
...ESSENTIAL DUTIES AND RESPONSIBILITIES: Under the Technical Support Manager, the IT Senior Technician assists in the implementation, troubleshooting, and ongoing administration of the library’s computer, network, phone, and mobile equipment. Provides exceptional customer...
Telephone
Work at office
Monday to Friday
Weekend work
Afternoon shift
Kinsley Power Systems
Cambridge, MA
2 days ago
Technology Support Analyst
$80k - $90k
...Technology Support Analyst Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms... ..., network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service...
Telephone
Work experience placement
Work at office
Local area
Remote work
Monday to Friday
Shift work
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates
Boston, MA
1 day ago
Service Desk Analyst
$69k - $96.75k
...Primary Purpose of Position Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution... ...of switches, routers and hubs. Proven ability to provide telephone‑based and in‑person support for troubleshooting and resolving...
Telephone
For contractors
Work at office
Local area
Remote work
Flexible hours
BXP Ltd
Boston, MA
4 days ago
Technical Support Engineer, PACS
$75k - $100k
...Job Description Job Description Responsibilities Job Summary The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works...
Telephone
Local area
Remote work
RadNet
Somerville, MA
11 days ago
Service Desk Manager
$110k - $125k
...desk function, ensuring a consistent and high-quality end-user support experience across Berkshire. This role provides direct management... ...programs) Proficiency with computers, keyboards, monitors and telephone headsets. Proficiency in Microsoft Suite of Products (e.g.,...
Telephone
Remote work
Socket
Boston, MA
4 days ago
Infrastructure Support Engineer
...Infrastructure Support Engineer Location: Durham, NC, Westlake, TX, Merrimack, NH, Boston, MA Duration: Long Term Contract Must have: Expertise in system administration and production support of Confluent Kafka and IBM MQ on AWS Extensive experience...
Long term contract
Samprasoft
Boston, MA
3 days ago
Account Executive - Intellectual Property (IP)
$55k - $60k
...need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, intellectual property (IP) support, and technology solutions. What You Will Be Doing: The...
Telephone
Internship
TransPerfect
Boston, MA
2 days ago
Technical Support Engineer III
We are seeking a skilled and proactive Systems Administrator (Microsoft 365 Technical Support) for a 3-month contract engagement. This role combines Helpdesk Support and Junior Systems Administration responsibilities, with a strong focus on Microsoft 365 environments ....
Contract work
Work at office
Local area
Remote work
Home office
HireTalent - Staffing & Recruiting Firm
Boston, MA
4 days ago
Senior Technical Support Engineer
## Senior Technical Support EngineerApplylocations: Remote, Massachusetts, United States: Remote, Texas, United States: Remote, New Jersey... ...id: JR107118# Job SummaryThe Senior Technical Support Engineer is responsible for providing advanced technical assistance and...
Permanent employment
Casual work
Remote work
Night shift
Advantage 360
Boston, MA
1 day ago
Senior IT Support Engineer
$55 - $65 per hour
Expected compensation: 55.00 - 65.00 USD Per Hour HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support. In this role...
Hourly pay
Full time
Contract work
Temporary work
For contractors
Work at office
Local area
Remote work
Visa sponsorship
Flexible hours
HireArt
Cambridge, MA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IP Telephone Support Engineer. Be the first to apply!