Business Process Analyst

Business Process Analyst - Quote To Order

Location: Remote

Responsibilities:

Build relationships with Finance stakeholders to understand their requests, needs, and desires

Ability to hear/see a problem and translate those pain points into an enhancement or bug request and collect and condense the relevant details

Host meetings with Finance stakeholders and other cross-functional business partners to prioritize various enhancement requests

Monitor relevant enhancements in Jira, ServiceNow, and Slack channels

Understand complex business challenges and transcribe them into easy to comprehend technical requirements

Collaborates with the IT team and other cross-functional systems teams during the design, implementation, and testing phases of technical work

Navigate within the Salesforce, CLM, and Oracle UI in production and sandboxes to understand pain points and hiccups. The ability to navigate the systems is important to grab relevant screenshots, ask pointed questions, and support UAT testing

Prepares user training documents and delivers user training or collaborates with change management colleagues when appropriate

Manages their workload independently but remains organized and communicative to provide updates, attend team calls, highlight risks, and raise escalations as appropriate

Key Competencies:

Experience in designing and improving current processes

Ability to identify and diagnose a problem

Ability to draft solutions and find a path to resolutions for challenging issues

Experience comparing current state to idea/future state

Ability to diagnose and identify a problem and draft solutions

Can communicate concisely and effectively to all colleagues and partners of all seniority levels

Experience in defining the business processes and requirements for feature and enhancement requests

Understanding of sales operations, contracting, Finance (QTC, P2P/S2P/R2R, Projects & Fixed Assets) general business operations, and internal controls

Excellent written and verbal communication skills as well as internal personal skills

Familiarity with business practices and cultures across multiple international regions

Strong organizational and business analysis skills; detail-oriented and able to work independently, multi-task, and manage smaller scale projects

Strong analytical and problem-solving skills; ability to critically evaluate information gathered from multiple sources, identify gaps, decompose high-level information into details, and drive decision-making

Team player, flexible, and able to resolve conflicts and work with global teams

Experience in working with frameworks, guidelines and process flows as opposed to explicit instructions

Ability to use Google Workspace, Zoom, Slack, Jira

Ability to navigate within the Salesforce, Docusign CLM, and Oracle ERP apps