Customer Experience Representative

Job Title Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience. Assists patient, clinical professionals and the general public with access to health care services. Specialty service areas include: Orthopedics Women's Health Mental Health and Addiction Rehab Medicine Spine & Pain Home Community Services All specialty service areas include a focus on advanced referral scheduling Four positions available 1.0 FTE (80 hours per two-week pay period) 8-hour day and evening shifts Occasional weekends Job Description: Principle Responsibilities Provides patient access to systemwide services. Identifies need of customer by using active listening skills. Assists patient, clinical professionals and the general public with access to healthcare services. Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience. May assist in discharge scheduling, specialty scheduling, managing work queues(referral, patient, insurance, orders) patient account support and precepting of co-workers. May assist customers with systemwide navigation. May provide systemwide paging services. Ensures data collection entries are accurate and complete. System-wide registration processes are consistently followed to ensure accuracy. May include data needed to page critical events. May include creating telephone and triage encounters. Utilizes various computer systems to perform scheduling and registration process including an electronic medical record. May utilizing digital platform tools. May operate a multi-phone system. Other duties as assigned. Required Qualifications Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting Role related Epic Experience Preferred Qualifications High School/GED, Vocational, or Associates Degree Physical Demands Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.