Customer Service Representative
Dover Corporation
Order Processing work is focused on responding to inbound customer calls (business-to-business or business-to-consumer) related to processing sales orders and resolving routine order/delivery issues including: Using a computerized system to gather information and confirm sales prompted by incoming calls. Responds to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members. May promote products/services, but does not have a sales quota. May include operator services positions An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision.. Problems faced are difficult but typically not complex.. May influence others within the job area through explanation of facts, policies and practices.
Vacancy posted 2 days ago
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