Vice President, Engineering Services

Vice President, Engineering Services

About the Company

Reputable provider of IT solutions for law firms & legal businesses

Industry
Information Technology and Services

Type
Privately Held

Employees
201-500

Specialties

• law firms
• training
• advanced applications
• managed services
• engineering
• imanage
• help desk
• consulting
• legal/it
• cloud
• windows
• customer support
• legal applications
• dms systems
• network engineering
• system engineering
• microsoft rollouts
• and it support

About the Role

The Company is seeking a Vice President, Engineering Services to lead and be accountable for the delivery, quality, and economics of its engineering organization. This senior leadership role is pivotal in setting and maintaining the technical service delivery model, ensuring the stability, security, and continuous improvement of client environments. The successful candidate will be responsible for a range of engineering teams, including 24x7 NOC/operational engineering, escalated engineering, project engineering, and tooling, and must be adept at both strategic and operational aspects of the business. Key responsibilities include leading the engineering organization, owning major incident and change management processes, defining and monitoring engineering KPIs, and driving a structured shift-left delivery model. The role also involves representing the engineering organization to client sponsors, partnering with sales and account management, and aligning security operations with engineering processes. Applicants for the Vice President, Engineering Services position at the company should have a Bachelor’s degree in a relevant field, with a preference for a related technical degree, and at least 12 years of progressive IT experience, including 5 years in a leadership role. Experience in a managed services provider or multi-client service delivery environment is essential, with a strong preference for those who have supported legal, accounting, consulting, or other professional services clients. The role requires a deep understanding of ITIL-aligned processes, hands-on experience with ITSM platforms, and a strong technical background across enterprise infrastructure. The ideal candidate will have a proven track record in organizational transformation, financial acumen, and the ability to lead geographically distributed teams. Relevant certifications such as ITIL 4, PMP, or equivalent are preferred.

Functions

• Engineering
• Information Technology