Lead Customer Service Representative

Our client, a leading transportation and logistics company, is seeking a Lead Customer Service Representative to join their team! As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. This person will lead and coach the team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. Opportunity: 9-week contract (Potential to go permanent) Schedule: Monday – Saturday 11am-8pm (Off Sundays and one additional day during the week) Payrate: $20-$21/hour Responsibilities Directly organize and supervise day-to-day operations and activities of a customer service team to achieve key performance goals Support the building and developing of an effective and high-performance team Maintain daily and weekly statistics for individual direct report Troubleshoot operational problems Complete team reports as required Identify and analyze escalated problems and provides guidance to direct reports for resolution Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction Qualifications 4+ years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience 1 year of Dispatch experience; routing, route monitoring, and working with delivery teams, etc. Experience with Microsoft Office (Word, Excel, & Outlook) Experience in a call center environment preferred #J-18808-Ljbffr CRG