Desktop Support Technician

Hired by Matrix

At-a-Glance:
Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a Desktop Support Technician.

Position Type:

Contract
On-Site

Required:

Associate degree or equivalent experience.
A+/Microsoft, or other relevant technical certifications - Preferred.
ITIL Foundations - Preferred.
Apple Certified Support Professional - Preferred.
Excellent Technical acumen on Desktop and/or Application technologies.
Excellent interpersonal, written and oral communication skills.
Basic understanding of information technology security principles.
Basic understanding of ITIL / ITSM processes and procedures.
Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop).
2 years' experience within the Information Technology field.
Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf.

Responsibilities:

Providing technical support to corporate and remote locations for computers, mobile devices, peripherals, and applications.
Successful completion of Desktop related projects under supervision.
Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
Perform installs, moves, adds and changes (IMAC) to meet customer needs.
Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.
Complete any other tasks as requested by the team supervisor or senior member of staff.
Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Jeevesh at View phone number on click.appcast.io to learn more.

Apply

Vacancy posted 4 days ago

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