Desktop Support Technician

Desktop Support Technician This role is responsible for on-site integration of company and multi-vendor system solutions, including hardware, software, and networking products, as well as operating systems. It involves on-site and/or remote installation, implementation, configuration, maintenance, troubleshooting, and repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Role Responsibilities Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. Coordinate with Client End User on expectations and availability to conduct Managed Client Services. Perform troubleshooting, parts replacement, system upgrades, and basic deployments & repairs on Client Assets in campus / remote locations. Identify potential issues that could adversely impact End User experience and follow through on action steps. Strive to meet all Client SLAs & Customer Satisfaction Goals. Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. Serve as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. Basic installation and maintenance of technical products. Follow predefined procedures and tasks in everyday activities. Work is regularly reviewed by a more senior level technical specialist. Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals. Install, maintain and optimize desktop / notebook configurations at customer sites. Diagnose and resolve product performance problems. Perform maintenance and repair services. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instruct customers in the operation and maintenance of the system. Qualifications A+ Certification. Experience in a plant/manufacturing environment. Proven customer service background. Knowledge of Windows Operating System environment. Ability to comprehend and follow verbal and written technical instructions and scripts. Good verbal and written communication skills. Physically able to lift and move Enterprise and Client technology hardware in customer environments. Excellent interpersonal skills and ability to work collaboratively in a team environment. Basic customer interaction skills. Strong troubleshooting skills. Local travel will be required on a weekly basis, so reliable transportation is required. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $25.66 – $34.72/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Nearest Major Market: Indianapolis Job Segment: Technical Support, Cloud, User Experience, Consulting, Technician, Technology #J-18808-Ljbffr NTT DATA