bHelpful Supervisor

Job Title

B-Helpful Supervisor

Job Description

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The b-Helpful Supervisor is a role model in customer first, always behavior by leading colleagues and functions at our b-Helpful service center. The b-Helpful Supervisor is a highly engaged and energetic "go-to" resource who leads with a collaborative spirit to drive an engaging work experience for the team and an easy, fun shopping experience for our customers. They ensure the elevation of the customer experience with attentive, efficient, and seamless service with Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk. The b-Helpful Supervisor, is the player and peer coach, and will hire, train, develop and coach the performance of the bHelpful colleagues in the location, ensuring they follow all policies and procedures. In addition to these customer-facing priorities, the b-Helpful Supervisor also manages Cash Office support operations and Same Day Delivery operations with our fulfillment team and delivery provider.

Essential Functions

Build Together

• Manage the b-Helpful Center, setting and delivering expectations for service, presentation, process, and customer interactions
• Model the expected service standards; coach colleagues to deliver the expected service standards; provide feedback and coaching as needed
• Manage Cash Office operations. Daily, lead team responsible for balancing the vault and cash functions, replenish and balance registers. Perform monthly cash office self-audit; partner with AP to resolve cash shortage issues.

Make Things Happen

• Deliver BOPS, and Curbside on time and with an outstanding experience in line with our Ready-On-Time promise
• Educate the team on Gift Wrap skills and deliver an outstanding product as expected from Bloomingdale's

Customer First, Always

• Cross-train colleagues for proficiency in all functions with the ability to recognize and respond when flexing between stations is required based on business needs
• Sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at bHelpful

Dream Big, Be Bold

• Develops and elevates the bHelpful colleagues, ensures bHelpful coverage in line with velocity
• Shares customer feedback with store leadership and Central organization to improve the customer experience
• Lead the evolution of b-Helpful and elevate the customer experience.

Qualifications and Competencies

• High School Diploma or equivalent required.
• 1-2 years direct experience

Skills

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Must satisfy licensing requirements (as required by state or local jurisdiction)
• Strong leadership profile
• Able to use and navigate multiple technological devices
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures

Work Hours

• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Regular, dependable attendance and punctuality is required

This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.