Senior Manager - Customer Success

Senior Manager - Customer Success

San Mateo, CA

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact.

Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home dcor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi's global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.

Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company's Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond.

At InMobi Advertising, you'll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide.

Overview of the Role

We're growing our Accelerate team and looking for a Senior Manager - Customer Success to help our partners thrive on one of the most powerful platforms in digital marketing today.

Accelerate is an omni-platform digital marketing operating system that allows partners to launch self-serve campaigns in minutes across the most popular sites, at unprecedented scale and speed, all from a single sign-on screen. In this role, you'll bring a deep understanding of the digital marketing and media ecosystem across agencies, brands, e-tailers, and media and technology companies.

As a Senior Manager - Customer Success, you'll serve as a trusted advisor to our partners, guiding them through the full onboarding cycle, training, and scale-up. You're passionate about nurturing relationships and genuinely customer-obsessed someone who proactively identifies opportunities to optimize partner performance and maximize platform value. You're a builder at heart who thrives in entrepreneurial environments, adapts quickly to shifting priorities, and brings a natural curiosity and problem-solving mindset to everything you do.

You'll work closely and regularly with our Product Marketing, Product, Tech, Legal, and Sales teams, all with the shared goal of making every partner's experience with Accelerate a success. You'll also maintain a consistent channel of communication with partners, keeping them informed of new product releases, performance updates, and quarterly business reviews.

The Impact You'll Make:

• Own the end-to-end customer onboarding experience providing technical guidance, helping partners understand how to best leverage platform features, and scaling accounts post-integration.
• Maintain a close eye on integration quality and platform performance, proactively identifying and resolving issues for partners through regular check-ins and ongoing communication.
• Act as the primary point of contact for troubleshooting, platform-related queries, and issue resolution.
• Serve as a product expert and trusted advisor, guiding customers through setup, adoption, and scaling of the platform translating complex technical concepts into clear, actionable guidance.
• Develop and maintain best-practice documentation, onboarding materials, revenue optimization techniques, and enablement resources.
• Coordinate closely with Product, Engineering, Product Marketing, and Sales teams to advocate for partner needs and drive alignment.
• Manage customer communications and ongoing engagement to support retention, adoption, and long-term success.
• Keep partners informed of new product releases, performance updates, and conduct quarterly business reviews.

The Experience We Need:

• 5+ years of experience in Customer Success, Technical Account Management, Account Management, or a related field.
• Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms, with a genuine grasp of the nuances and evolving solutions within the industry ecosystem.
• Proven experience onboarding and supporting customers on technology-driven products.
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into clear, customer-friendly language.
• Demonstrated ability to work cross-functionally with Product and Engineering teams.
• Comfortable operating in ambiguity: you demonstrate strong ownership and accountability, are deeply solutions-oriented, and proactively identify and address challenges rather than waiting for direction.
• A track record of driving customer retention, platform adoption, and measurable long-term success.

What we build

At InMobi, we're building products that are redefining industries. Our ecosystem spans:

• InMobi Advertising Powering data-driven mobile marketing for the world's leading brands
• Glance A revolutionary Gen AI-powered lockscreen & TV content platform transforming how millions discover and engage with content.
• 1Weather One of the world's leading weather platforms, delivering precise, reliable, and real-time weather forecasts

With deep expertise in AI, mobile, consumer technology, and digital innovation, we are home to some of the brightest minds in the industry.

What sets us apart? Not just what we build. How we build it. At InMobi, we balance our hunger for cutting-edge tech with a deep focus on our people - their growth, well-being, and potential.

At InMobi, you'll be surrounded by people who

• Think big and act fast: We're entrepreneurial, thrive in ambiguity, and love solving high-impact problems
• Are passionate, fanatically driven, and take immense pride in their work: We care deeply about the impact we create and continuously push our potential
• Own their outcomes: We take responsibility, make bold decisions, and execute with confidence
• Embrace freedom with accountability: We value autonomy and understand that trust comes with responsibility
• Believe in lifelong learning: We welcome feedback, challenge ourselves to grow, and aren't afraid to take smart risks

Award-winning culture, best-in-class benefits

Our compensation philosophy enables us to provide a competitive salary that drives high performance while balancing business needs and pay parity. We determine compensation based on a wide variety of factors, including role, nature of experience, skills, and location.

The base salary (fixed) pay range for this role would range from $144,500 to $180,225 USD (min to max of base salary pay). This salary range is applicable to our offices located in California and New York *. In addition, an InMobian may also receive variable pay in the form of an annual variable bonus or quarterly variable bonus/sales incentive, as deemed per policy, in addition to fixed compensation.

*Our ranges may vary based on the final location or region of the roles in accordance with the geographical differentiation in pay scales in the country.

In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees/personnel should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock enables us to treat our employer company as our own and base our decisions on the company's best interest at heart. To encourage a spirit of shared ownership, we grant InMobians relevant company stock(s). As you contribute to the growth of your company, certain stocks may be issued to you in recognition of your contribution.

A quick snapshot of our U.S. benefits:

• Competitive salary and RSU grant (where applicable)
• High-quality medical, dental, and vision insurance (including company-matched HSA)
• 401(k) company match
• Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
• Substantial maternity and paternity leave benefits and a compassionate work environment
• Flexible working hours to suit everyone
• Wellness stipend for a healthier you!