Robotics Field Service Technician

A global leader in advanced sheet-metal fabrication solutions is expanding its North American service organization to support growing demand for automated bending and robotic systems. Backed by decades of engineering expertise and a strong European manufacturing heritage, the company designs and supports high-precision press brakes, panel benders, and integrated robotic cells used by leading manufacturers across multiple industries. Known for investing deeply in its people, technology, and long-term customer relationships, this organization offers field technicians the opportunity to work with cutting-edge equipment while being part of a highly collaborative, technician-first culture.

The Field Service Technician – Bending & Robotic Systems supports advanced sheet-metal fabrication equipment, including press brakes, panel benders, and integrated robotic bending cells. This is a newly created role designed to support the company’s expanding robotic automation footprint in North America. This technician will serve as a hands-on technical expert in the field, supporting customers through installations, troubleshooting, preventive maintenance, upgrades, and long-term service support.

Key Responsibilities

Field Service & Customer Support

• Install, commission, service, and support robotic press brake and panel bender systems at customer sites
• Perform mechanical, electrical, pneumatic, and basic robotic troubleshooting on automated bending systems
• Diagnose equipment failures, resolve downtime issues, and execute corrective repairs
• Perform preventive and predictive maintenance on robotic cells and bending equipment
• Support upgrades, retrofits, and legacy equipment in the field

Robotics & Automation Support

• Operate industrial robots using teach pendants for manual motion, jogging, point teaching, and frame setup
• Troubleshoot robotic I/O, sensors, safety circuits, and interlocks
• Read, understand, and modify basic robot programs (logic edits, IF/OR statements, jump labels, minor code changes)
• Support robotic safety systems including E-Stops, light curtains, safety zones, and DCS concepts
• Work primarily with FANUC and KUKA robots (experience with either is acceptable)

Applications & Process Support

• Assist with applications-level support related to bending processes and part flow
• Read 2D drawings and understand bend sequencing and forming concepts
• Support CAD/CAM-driven workflows where applicable (training provided)
• Collaborate with internal teams and factory specialists during complex installations or escalations

Collaboration & Knowledge Sharing

• Communicate regularly with remote field teammates to troubleshoot and share best practices
• Support internal training efforts and assist customers with operational guidance when needed
• Maintain accurate service documentation, time reporting, and field notes

Required Qualifications

Technical Background

• 2+ years of hands-on experience in field service, maintenance, applications, or automation support
• Strong mechanical and electrical aptitude (non-negotiable)
• Experience working with industrial robots in a production or service environment
• Ability to operate robots via teach pendant (jogging, teaching points, basic edits)
• Experience troubleshooting: Electrical systems and schematics, Pneumatics, Sensors, I/O, and safety circuits
• Experience supporting CNC or sheet-metal fabrication equipment (press brakes strongly preferred)

Robotics & Controls

• Familiarity with FANUC, KUKA, or similar industrial robots
• Ability to read and interpret robot programs and modify basic logic
• Understanding of robotic safety concepts and integrated machine safety

Professional Skills

• Strong customer-facing communication skills; calm and professional under pressure
• Self-starter with the ability to work independently in a remote field role
• Trustworthy, detail-oriented, and accurate with time and service reporting
• Willingness and ability to learn new platforms, equipment, and technologies

Travel & Work Environment

• Comfortable with extensive travel (primarily Monday–Friday)
• Willingness to support occasional weekend work for installs, trade shows, or critical service needs
• Must live within reasonable driving distance of a major airport

Preferred / Nice-to-Have Qualifications

• Prior experience running or supporting robotic press brake cells
• Exposure to panel benders (training provided; experience rare and not required)
• Basic CAD/CAM experience related to sheet-metal processing
• Experience in a customer-facing field service role within capital equipment or industrial automation

Compensation & Benefits

• Hourly pay with overtime
• $90/day per diem when traveling
• Medical, dental, and vision insurance (effective 1st of the month following hire)
• Company-paid life insurance (up to $50,000)
• Company-paid short- and long-term disability
• 401(k) with company match
• Paid Time Off starting at 15 days per year
• 12 paid holidays
• Tools and uniforms provided
• Travel expenses paid by the company in advance