IT Service Specialist III

IT Service Specialist III

The Office of the District Attorney, Bronx County ("BXDA") is charged with the twin goals of ensuring public safety and striving for equal justice for the over 1.4 million members of the Bronx County community. By "Pursuing Justice with Integrity," the BXDA places a focus on assistance for crime victims while simultaneously ensuring fairness to defendants. Moreover, the BXDA aims to balance the need to seek appropriate punishment for certain crimes while recognizing when punitive measures do not adequately advance justice. By recognizing these significant distinctions and acting accordingly, BXDA has established a standard of excellence in the representation of the Bronx community at large, which continues to grow stronger every day. In furtherance of this mission, the BXDA seeks experienced and enthusiastic IT Service Specialist III. Job Responsibilities: Specific duties include but not limited to the following:

• Providing level 2 and level 3 support for new in-house and Custom off the Shelf (COTS) applications, including but not limited to BXDA, ECMS, CPR, NICE Justice, and more.
• Collaborating with level 1 support teams to troubleshoot and resolve complex technical issues, ensuring timely and effective problem resolution.
• Assisting in the testing and rollout of new applications, verifying their functionality, compatibility, and user experience.
• Liaising with application vendors and internal development teams to report and escalate issues and track their resolution.
• Supporting the integration development engineer role by assisting in the design and deployment of new integrations, data flows, and interfaces.
• Participating in cross-functional teams to ensure the successful implementation of new solutions and enhancements.
• Collaborating with end users to provide training, assistance, and documentation for applications and integrations.
• Developing and maintaining comprehensive documentation for application configurations, procedures, and troubleshooting steps.
• Contributing to the enhancement of IT service management processes and practices.
• Staying up to date with emerging technologies, industry trends, and best practices related to application support and integration.
• Identifying opportunities for process improvements and efficiency gains in the application support workflow.
• Providing timely and effective communication to stakeholders regarding support status, issue resolution, and enhancements.
• All other duties as assigned.

Preferred Qualifications: Bachelor's degree in information technology, Computer Science, or related field; relevant certifications (e.g., ITIL, CompTIA A+) are beneficial.

Minimum Qualifications: 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills: Proven experience in application support roles, preferably in a level 2 or level 3 support capacity. Familiarity with software application development, rollout, and data integrations. Strong troubleshooting skills and the ability to analyze and resolve complex technical issues. Experience in working with application vendors and internal development teams to escalate and resolve issues. Excellent communication skills to interact effectively with technical and non-technical stakeholders. Ability to work collaboratively in cross-functional teams and across different units.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement: City Residency is not required for this position.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.