Warehouse Operations Manager

Job Description

Job Description

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is a global leader with a presence in over 100 countries, supported by ten wholly owned subsidiaries. Committed to delivering exceptional quality and innovation, ZWILLING proudly offers a distinguished family of global heritage brands, including Staub from France, Demeyere from Belgium, Ballarini from Italy, and Miyabi from Japan. Together, these brands provide customers around the world with a comprehensive range of premium cookware and cutlery that reflect the highest standards of craftsmanship and culinary tradition.

Position Overview

We are seeking a Warehouse Operations Manager to lead daily execution in a high-volume omni-channel distribution center. This is a hands-on leadership role responsible for the seamless flow of goods across Ecommerce (D2C), B2B wholesale, and our own retail store network. You will ensure that our operation delivers with control, speed, and precision across all channels. This is more than a management role; it is a high-visibility opportunity for an operations leader who thrives on floor presence and data-driven decision-making. The right candidate will bring structure to complex workflows, balancing the rapid pace of individual Ecommerce orders with the high-volume requirements of B2B wholesale and retail store replenishment.

If you want ownership, impact, and a runway to grow into senior operations leadership, this role is built for it.

Key Responsibilities:

Warehouse Operations

• Lead daily warehouse operations across receiving, putaway, replenishment, VAS, inventory control, picking, packing, and shipping for Ecommerce, B2B, and Retail Store channels
• Oversee comprehensive returns processing and reverse logistics, ensuring that multi-channel returns are inspected, processed, and returned to stock with speed and accuracy to maximize inventory availability

• Coordinate complex workflows to ensure consistent achievement of SLAs across all channels, from rapid D2C shipping windows to scheduled retail replenishment and B2B routing requirements
• Ensure careful handling, storage, and documentation of high-value merchandise to protect product quality and maintain clear traceability
• Build and adapt daily labor and workflow plans to match demand, resolve bottlenecks, and keep operations flowing smoothly
• Maintain a calm, focused approach to decision-making in a fast-paced, high-volume environment with competing priorities
• Drive "dock-to-stock" excellence and shipping readiness through clear standards and supportive floor leadership

Performance Management & Metrics

• Take ownership of KPI performance
• Analyze trends, identify root causes, and implement solutions that deliver measurable, long-term improvements
• Partner with the Senior Warehouse Operations Manager to review performance, set goals, and maintain a steady operating rhythm
• Foster accountability through consistent coaching, constructive feedback, recognition, and performance support

Team Leadership & Development

• Lead and mentor a multi-tiered team of managers, supervisors, and hourly associates, providing the hands-on support and guidance needed for collective success
• Develop frontline leaders by setting clear expectations and providing the coaching needed to grow
• Strengthen onboarding, cross-training, and standard work to ensure team performance is consistent and scalable
• Promote a culture of safety, respect, and continuous improvement through high standards and strong team support

Systems & Process Management

• Utilize WMS and ERP systems (SAP) to plan work, manage inventory, and maintain real-time visibility into the operation
• Maintain strong operational controls through accurate documentation and high standards for data and transaction accuracy
• Apply Lean tools, including 5S and visual management boards, to reduce waste and increase daily throughput
• Ensure SOPs and work instructions are current, accessible, and actively used to guide the team

Cross-Functional Collaboration

• Work closely with Customer Service, Supply Chain, Sales, Transportation, and IT to resolve order, inventory, and service challenges
• Support seasonal readiness, promotional events, and peak planning with a proactive and collaborative mindset
• Lead internal and external audits, cycle counts, and physical inventory events with precision and transparency
• Communicate risks early with clear options and recommended actions to keep stakeholders informed

Safety and Compliance

• Promote a safety-first mindset and ensure compliance with OSHA regulations and internal safety standards
• Conduct routine inspections and lead safety meetings to share best practices and prevent incidents
• Maintain a clean, organized, and professional warehouse environment aligned to best-in-class operating standards

Qualifications:

• Bachelor’s degree in a relevant field or equivalent extensive experience in warehouse operations and management
• 5+ years of experience in a high-volume warehouse with a proven ability to manage seasonal peaks, product launches, and complex omni-channel fulfillment (D2C, B2B, and Retail Replenishment)
• Demonstrated leadership experience with a passion for coaching, developing, and motivating diverse teams
• Proficiency in WMS/ERP environments and Microsoft Office, with strong working knowledge of Excel
• Strong analytical skills with the ability to interpret data and KPIs, leveraging labor planning and productivity programs to drive informed operational decisions 
• Effective communication skills with the ability to collaborate across different departments and leadership levels
• Proven ability to prioritize and stay effective under pressure to meet shared goals
• Flexibility to accommodate weekend coverage and modified schedules during seasonal peaks and inventory events
• Commitment to safety, quality, and operational excellence

Compensation Range: $100,000.00 - $125,000.00 per year Contingent upon experience + Bonus

What We Offer

At Zwilling J.A. Henckels, we invest in our people the same way we invest in our products: long-term, with high standards and real development. We offer a comprehensive benefits package and an environment where strong performance is recognized and career growth is earned.

• Competitive salary + bonus eligibility
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Generous paid time off and holiday schedule
• Employee discounts on premium Zwilling products and cookware
• Professional development opportunities and career advancement pathways
• Collaborative work environment that values innovation and excellence