Business Analyst - CRM
£550 per dayProjentum
Overview North West with some travel to London, mainly remote. Manchester/Liverpool/Remote locations in scope. Data Centre Exit/cloud migration and CRM projects are part of the embedding transformation agenda within a major retail financial services organisation. Responsibilities Review and map processes and applications within the customer journey, overlay business activity and existing/desired resources, and identify opportunities to further automate. As a member of the agile delivery team, produce user stories for system enhancements. Demonstrate a successful track record of delivering business and technology change with a focus on gap analysis, complex process mapping, and eliciting information from senior stakeholders and operations personnel. Communicate clearly and concisely at all levels and work effectively with limited supervision in ambiguous environments. Qualifications / Skills Experienced Business Analyst able to evidence delivery of business and technology change. Expertise in gap analysis, process mapping, elicitation, and stakeholder engagement. Strong communication skills across senior and operational levels; able to operate with limited direct management in ambiguity. Contract Details Contract duration: initially 8 months. Location: predominantly home based with occasional travel to UK office locations (Manchester/Liverpool/Leeds/Remote). Rate: c£550 per day outside IR35. #J-18808-Ljbffr
Vacancy posted 7 hours ago
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