Contact Center Representative - Hybrid Remote

Contact Center Representative

Responds to member questions regarding accounts, loans, and other credit union products and services.

Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule.

Salary Range: $52,300 - $71,800 per year, which is base pay. Compensation will be based on candidate qualifications.

Job Scope/Duties

• This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
• Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
• Recognizes and offers members product or service options to best fit the member's needs.
• Resolves or escalates complaints through appropriate channels.
• Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
• Performs other duties and assignments including administrative, special projects and supports general Call Center functions.

Experience/Minimum Education Requirements

• Requires a minimum of two (2) years of current and relevant experience in a financial institution.
• Call Center or strong member telephone experience is required.
• Bachelor's degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.

Knowledge/Skills/Abilities

• Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
• Must have excellent written and verbal communication skills.
• Attention to detail with high rate of accuracy is required.
• Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
• Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
• Ability to provide excellent service to members and support department to help achieve department goals.

MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled