Dealer Relationship Manager - North Carolina

Job Description

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.

As a Dealer Relationship Manager (DRM) in Auto Finance, you will motivate new and existing auto dealers to use Chase Auto Finance in Eastern North Carolina and in Eastern Virginia.  

The DRM is responsible for managing and expanding relationships with automotive dealers, focusing on full dealer service needs including, retail services, commercial services and treasury solutions. This role involves working closely with dealers to understand their financial needs, providing tailored solutions, and ensuring a high level of customer satisfaction. The DRM will collaborate with internal teams to deliver comprehensive financial services that support the growth and success of dealer clients.

Job responsibilities

• Sign up dealers to programs in the local market and interface directly with all dealership personnel including training dealers on contracts. 

   

• Act as liaison between dealerships and Dealer Service Center where credit decisions are made.
• Monitor ongoing dealer performance such as efficiency ratios, delinquency, losses, profitability, etc.
• Increase and maintain required market share levels and attain volume plan at acceptable business levels.
• Train dealers on all consumer and commercial products.
• Achieve sales targets and build long-term client relationships.
• Identify opportunities to offer commercial financing solutions, including floor plan financing, treasury management in partnership with commercial bankers .
• Manage a customer/ dealer base of 85+ accounts.

Required qualifications, capabilities, and skills

• Underwriting and Sales experience within the auto finance industry
• Demonstrated people management skills with an ability to influence
• Excellent verbal and written communication skills
• Experience managing a sales territory
• 3+ years of Indirect Auto Finance Industry Experience 
• General knowledge and understanding of the automotive industry and automotive dealerships 
• Excellent sales presentation skills to motivate new clients to use services and product
• Thorough knowledge of indirect finance products (retail/lease)
• Demonstrated ability to establish and maintain client relationships
• Willing to travel daily locally

Preferred qualifications, capabilities, and skills

• Consumer leading and commercial product knowledge.
• BS degree

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.