NDG Senior Account Management Specialist

Description The NDG Senior Account Management Specialist is a key contributor within the NDG Account Management organization, responsible for delivering an exceptional client experience through operational excellence. This role manages complex activities, ensures accuracy and compliance, and acts as a trusted partner to internal and external stakeholders. As a senior-level specialist, you will proactively identify solutions, mitigate risk, and continuously improve processes to enhance the client experience. Success in this role requires strong ownership, sound judgment, and the ability to thrive in a fast-paced, evolving environment. Key Responsibilities Serve as a primary point of contact for client operational needs, delivering timely, accurate, and high-quality support Execute complex account activities, including but not limited to: Account openings and onboarding Maintenance (signer updates, account holds, closures) CD renewals and servicing Gather, review, and validate client documentation to ensure compliance with legal, regulatory, and internal policy requirements (including CIP and Beneficial Ownership) Partner with Account Managers, clients, and cross-functional teams to resolve issues and support client objectives Identify, escalate, and help mitigate potential risks or adverse situations impacting clients or the bank Investigate and resolve complex g issues using sound judgment, available resources, and established procedures Collaborate with downstream operational partners to drive issue resolution and improve process efficiency Build and maintain strong relationships with clients, internal stakeholders, and third-party partners Participate in client calls, meetings, and events as needed to support account management efforts Contribute to continuous improvement initiatives, including process enhancements, cross-training, and project participation Support Tier 1 request activities as needed, ensuring seamless coverage for routine client requests Other tasks and duties as assigned Basic Qualifications High School Diploma or GED required Minimum of 3 years of experience in banking, financial services, or a related client service environment Preferred Qualifications Experience in commercial banking, including HOA, Escrow, or NIL servicing Strong written and verbal communication skills Proven ability to manage complex servicing scenarios and client interactions Demonstrated problem-solving and decision-making skills Associate or bachelor’s degree Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: $125,000.00 - $255,000.00 Annual Salary The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to View email address on click.appcast.io Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.