Director, Business Operations

Are you looking for a place where you can bring your drive? Welcome to Neighborly — the hub of service brands that connects customers to top‑notch local experts who repair, maintain, and enhance homes and businesses. Our long‑standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. Responsibilities Trusted Advisor – Act as the primary contact for Franchise Business Owners, providing timely and accurate software and maintenance support. Champion Real Property Management's systems and processes to support growth. Develop key performance indicators to measure performance for the organization and individual franchise locations. Active Engagement – Develop strong internal and external relationships to enhance the experience of our Franchise Business Owners and help them maintain and preserve the properties they manage. Utilize tools, programs, systems, and networks to strengthen and reinforce policies. Brand Ambassador – Help plan, coordinate, and manage programs and initiatives to establish Real Property Management’s priorities and become the premier third‑party, full‑service real‑estate‑management organization in North America. Deliver on our brand vision and purpose. Enable Others to Achieve Their Dreams – Build trust with the parent company and franchisees to help them achieve their business‑ownership goals within the Real Property Management system. 10–25% travel. Qualifications Collaborative – Work closely with internal teams to execute Franchise Business Owner strategic plans. Empathetic – View every interaction as an opportunity to grow relationships and identify areas for improvement. Adaptable – Flexible and willing to meet with internal and external customers when available. Encourage collaboration, open communication, and mutual respect among team members. Clear & Concise – Communicate team goals, project objectives, and individual responsibilities clearly. Willing to listen and learn. Results–Oriented – Understand the connection between the franchisor and franchisee and work diligently to strengthen relationships and influence brand standards. Data and Impact‑Driven – Stay focused on the right activities to achieve franchise owner and organizational goals. Education & Experience Bachelor's degree in business, finance, or property management preferred. Certification in the Entrepreneur Operating System (EOS) preferred. Five (5) or more years of related experience as a business coach, small business owner, property management professional, or an equivalent combination. Schedule Full‑time , Monday – Friday, 8AM to 5PM (local time). Compensation Competitive Pay – Commensurate with experience. Benefits Financial Benefits – Equity and annual bonus opportunities. Perks – Paid time off, paid holidays, recess breaks, wellness programs. Check out our benefits offerings Physical Requirements Basic physical demands include sitting, standing, seeing, hearing, using office equipment and computers, and lifting computer equipment, supplies, and materials. The role is performed in typical office conditions. Reasonable accommodations may be provided upon request. #J-18808-Ljbffr