Account Manager

Account Manager

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

As an Account Manager (AM), you will provide one-on-one support to a caseload of home care providers with the goal of a one-call resolution regarding their third-party billing. You will work with customers to help resolve their problems and ensure there are no gaps in communication. You will also ensure all accounts are healthy by processing their billing and analyzing reports to catch discrepancies. This position reports to the Senior Manager of Account Management.

Core Responsibilities

• Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
• Provide email support using the ticketing system to resolve customer issues
• Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
• Identify, analyze, and research trends in submitted claims to create resolutions
• Facilitate regular meetings with customers to discuss any concerns or educational challenges
• Assist customers with setting up and navigating programs or software associated with a product or service on an as-needed basis

Experience and Skills

• Minimum 2 years of experience in account management, revenue cycle management (RCM), or healthcare billing, with a strong focus on third-party payer claims
• Proficiency in CRM systems, preferably HubSpot CRM and billing software
• Strong written and verbal communication skills, with a focus on business etiquette
• Excellent follow-up, time management, and communication skills required
• Project management experience preferred
• Strong problem-solving and decision-making skills
• Excellent verbal and written skills
• Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education and Qualifications

• Bachelor's degree in Health Care, Public Health, Business Administration, or other related field

What We Offer

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

Compensation

$60,000-$70,000 depending on experience